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Service Delivery Coordinator

2 weeks ago

SouthendonSea, United Kingdom Advanced Resource Managers Limited Full time

Our client is a UK provider of specialist ventilation hygiene and legionella control and are experts within their industry. They are looking to recruit a Service Delivery Co-Coordinator to work at their head office in the Southend-On-Sea area.
**Responsibilities**
To support the Service Delivery Department Manager on a daily basis, and to co-ordinate all administration procedures for the Service Delivery Department relevant to the delivery teams reporting to the position & acting as the link for the sales department.
**Job Specific Functions**
- Receive sales job leads from designated Technical Sales Consultant and contact customer within 2 working days.
- Pass sales job leads to Service Delivery Department Manager for Programming on master program.
- Instruct stores for special order/hire items in a timely manner
- Raise sub-contract purchase orders and laboratory analysis orders for authorisation ensuring that prices are within budgeted costs.
- Prepare job pack paperwork for supervisors and/or issue work instructions via GeoPal.
- Monitor & liaise with relevant supervisors on a daily basis to receive feedback on job progression/issues and advise Service Delivery Department Manager on any forward program changes/requirements.
- Ensure that weekly program is updated to cater for any changes prior to wage calculations by noon each Tuesday.
- Respond to initial wage queries from compliance staff in lines reporting and only escalate where it is felt that wages have not been correctly calculated.
- Resolve service delivery related issues where possible or refer to Regional Supervisor or line manager as appropriate when unsure to request advice.
- Ensure that supervisors return post clean paperwork including pre & post clean digital photos in a timely manner and that performance logging is recorded.
- Produce and send certificate for completed works for the previous week.
- Liaise with laboratory ensuring analysis and return of test results in a timely manner.
- Ensuring that post clean reports are completed within 5 days of job completion and performance logging is recorded.
- Establish priority of action on incoming calls and ensure that subsequent actions are carried out, or notified to the appropriate person.
- Typing required by the department, ensuring house letter style is adhered to.
- Ensure that records of activity/customer conversations are recorded on Prospect in real time and clear lead action list on a daily basis.
- Each week identify and pass files of completed jobs by relevant teams to accounts department for invoicing. By the 3rd working day following month end ensure that all completed job files are handed to accounts for month end invoicing including invoicingof work in progress.

**Personnel and Training**
- Updating of site staff personnel records
- Input into disciplinary/grievance procedures for site staff.
- Advise on uniform requirements for the site staff and others as required.

**Management**
- Act as immediate line manager for supervisors reporting to position.
- Ensuring completion and return of all service delivery paperwork from both supervisors and subcontractors
- When requested act as deputy for and update the program sheet when the Service Delivery Department Manager is out of the office including issuing job paperwork, dealing with queries and resolving problems

**Health & Safety Responsibilities**
- Report accidents to staff in reporting line to Service Delivery Director
- Assisting the sales department with the production of method statements
- Assisting the sales department with the production of risk assessments
- Assisting the Service Delivery Director to ensure the Company is Health and Safety compliant
- Ensure equipment is made available for PAT testing requirements and annual inspections of air receivers for allocated site teams
- Ensure that drivers vehicles are made available for MOT and servicing within the required time frames
- Be familiar and comply with all relevant sections of the Company Health and Safety Policy

**Management Report Responsibilities (and deadlines)**:

- Keep a daily checklist of daily actions required/carried in the company agreed format.
- Produce every Monday a schedule post clean reports to be completed and deadlines indicated.
- Report to Service Delivery Department Manager if outstanding reports exceed the 1 week target deadline. Status report. Near Completion report. Number outstanding and how long overdue and reason why.
- Provide formal written report to Service Delivery Department Manager in format requested on a weekly basis

This is an excellent opportunity to work for a well respected company.