Service Centre Advisor
4 days ago
We’re the experts on all things camping
We pride ourselves on truly understanding the needs of our members and we work closely with our partners to offer products such as breakdown cover and motorhome insurance, giving our customers peace of mind when booking to stay on one of our many campsites.
With over 750,00 members, and around 800 employees, we're definitely not a small operation; although our culture still retains a friendly, 'family' feel.
We are looking for a Service Centre Advisor to join our talented head office team.
**Main duties and responsibilities will be**:
- Manage all calls in a friendly, efficient, and professional manner whilst providing accurate information and assistance to members and non-members alike.
- To process all member and non-member bookings via the Club’s booking system for Club Sites and Camping in the Forest.
- All calls to be managed within current KPI’s, which are continuously monitored.
- To undertake outbound calling, either for retention purposes or site booking/cancellations as requested by the Service Centre Management Team
- To effectively communicate the benefits of membership, and to promote these to non-members with a view to increasing the Club’s membership.
- To accurately record all member details on our membership database and CRM system.
- To action requested updates to records held on the membership database, including change of address, payment method and personal circumstances.
- Accurately process renewal requests received and process payments via the membership database.
- To support our network of UK Sites, voluntary members as well as other departments within HQ.
- Experience of working within a busy customer environment or team
- Competent with Microsoft packages
- Excellent standard of verbal and written communication is essential
- Comfortable working to realistic KPI’s and measurements
Working hours are Monday-Friday, 09:30 - 17:30
You will also be required to work a minimum of 1 in 4 Saturdays, from 9am-1pm, for which overtime will be paid.
The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.
-
Call Centre Advisor
6 days ago
Westwood Business Park, United Kingdom The Camping and Caravanning club Full timeWe’re the experts on all things camping! We pride ourselves on truly understanding the needs of our members and we work closely with our partners to offer products such as breakdown cover and motorhome insurance, giving our customers peace of mind when booking to stay on one of our many campsites. With over 750,00 members, and around 800 employees, we're...
-
Contact Centre Advisor
6 days ago
Birmingham Business Park, United Kingdom LTK Full time**Basic Salary + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling** **Birmingham business park** **The company** LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of...
-
Smart New Connections Advisor
2 weeks ago
Westwood Business Park, United Kingdom E.ON Full time**Here's what you'll be doing** **Smart New Connections Advisor** **Location - Coventry/Hybrid working - currently 2 days in Coventry office a week and 3 at home** **Salary - £19,507 - £22,654** **We have a market leading benefits package - it includes a, 26 days’ holiday plus 8 bank holidays, a generous pension scheme and the chance to choose from...
-
Technical Advisor
1 week ago
Westwood Business Park, United Kingdom The Camping and Caravanning club Full time**Technical Advisor** **Part time - 3 days** The Camping and Caravanning Club is a membership organisation, and everything we do is focused on our members and investing back into their Club. With 350,000 members, and over 800 employees, we're definitely not a small operation; although our culture stillretains a friendly, 'family' feel. We are currently...
-
Contact Centre Advisor
4 days ago
Birmingham Business Park, United Kingdom LTK Full timeBasic Salary £20,000 + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling Birmingham business park **The company** LTK is an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery...
-
Call Centre Customer Advisor
2 weeks ago
Meridian Business Park, United Kingdom Maximus Full timeWe wish to recruit 5 Full Time Advisors Salary £20,486 Job Summary Essential Job Duties - The role is Monday - Friday. Opening hours of the office are currently - 08:00 - 18:00 so shifts would be 08:00, 09:00 or 10:00 start on a rotational basis - The role is 100% telephone based, it involves holding welcome calls or warm handover calls which are around...
-
Customer Service Advisor
1 week ago
Brunswick Business Park, United Kingdom Slater & Gordon (UK) LLP Full time**Customer Acceptance Advisor - CLS** **Location:Liverpool** **Salary:£Competitive** **Contract Type:Permanent** **Position Type:Full Time** **Working Pattern: Rota basis - Monday - Saturday** **8:00am - 4:30pm** **9:00am - 5:30pm** **11:30am - 8:00pm** **Slater and Gordon are a leading consumer law firm, and our mission is to give people easier...
-
Customer Service Advisor
4 days ago
Birmingham Business Park, United Kingdom Jobwise Ltd Full timeAre you are based in Birmingham and want to work for the biggest name in Europes vehicle marketing industry? Are you looking to join your next Customer Service Advisor team that feels like a family, who offer support in the workplace, hybrid working, plusextensive list of benefits for health, shopping, and car discounts? Then please apply! Your next employer...
-
Customer Service Advisor
2 weeks ago
Cobalt Business Park, United Kingdom Newcastle Building Society Full time**About the Role** **_We have a range of flexible opportunities available working in our contact centre; if you’re local then our hybrid working model may appeal to you (a combination of homeworking and some time spent in our head office at Cobalt Business Park),or fully remote if you’re based further away. We can chat to you about how this role can work...
-
Call Centre Agent
2 days ago
Birmingham Business Park, United Kingdom LTK Full time**Basic Salary £21,500 + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling** **Birmingham business park** LTK is a dynamic and industry leading business consultancy in the Automotive sector, specialising in developing and implementing Sales & Aftersales retention programmes in Dealer Groups. **About the...