Customer Support Administrator

2 weeks ago


Bulwell, United Kingdom Elizabeth Michael Associates Full time

_Our client is seeking to appoint a Customer Support Co-ordinator as the primary interface between the organisation and their customers, with the aim of delivering the highest levels of customer service_
- Location: NG6 - Accessible by public transport
- Salary: £22,500 per annum
- Hours: 37.5 hours per week, NO WEEKENDS
- 25 days annual leave + stats

**Responsibilities**:

- Manage end to end customer service experience
- Check and record customer interaction with the tools provided
- Collation of monthly reporting statistics
- Effective use of company IT tools
- Taking ownership of operational customer issues through to resolution
- Accurate collation of monthly billing for customers
- Work in a commercially efficient manner (timely returns, most economic courier etc)
- Clear understanding of contractual obligations for each customer
- Build strong working relationships with contracted customers and internal service providers

**Skills and Experience**:

- Good working knowledge of MS Office packages
- Good knowledge of office systems
- Proven customer services experience
- Excellent telephone manner and interpersonal skills



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