Enforcement Administrator

2 weeks ago

Harlow, United Kingdom CESL Full time

**About Us**

Court Enforcement Services Limited is one of the largest and fastest growing High Court and Civil Enforcement companies in the UK.

Since forming in 2014, we have managed over 100,000 High Court Writs and recovered more than £187 million for our clients. We work with legal professionals and creditors including utility companies, local authorities, businesses and individuals to recover unpaid County Court Judgements (CCJ’s) sooner rather than later.

We are also specialists in property-related enforcement including Commercial Rent Arrears Recovery (CRAR), Forfeiture of Lease and dealing with squatter and trespasser related issues. Delivering an approach that differs from traditional providers or panels we have worked tirelessly to earn our reputation as a leading High Court Enforcement company. We are committed to ensuring that fair treatment is embedded in every engagement with clients, customers and staff and we are also focused on protecting our clients’ brands and reputation.

**Introduction**

As Enforcement Administrator you will be responsible for monitoring and managing all aspects and processes of enforcement agent administration. You will be responsible for reviewing cases and contacting agents on a regular basis to discuss issues and performance. A key part of your role will be to identify issues and improvements and relay these to senior management.

**Core Duties & Responsibilities**
- Review agent holdings and oversee the chasing of overdue jobs.
- Reviewing jobs for allocation and reallocation and determining which agents to instruct
- Reviewing upcoming allocations and identifying resource requirements
- Monitoring the Enforcement mailbox.
- Coordinating the on-boarding of new agents and ensuring that paperwork, ID cards and welcome packs are sent.
- Running management information reports, identifying performing and under performing agents and reporting to senior management.
- Making regular calls to enforcement agents in order to identify any issues.
- Performing spot checks on cases and paperwork to ensure the at the enforcement agents are working in accordance with our policies.
- Producing communications where required to update enforcement agents of process changes or news.
- Being the first point of contact and providing daily support to the enforcement agents.
- Updating and version controlling process documents when required.

**Salary**: £21,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Harlow, CM19 5PX: reliably commute or plan to relocate before starting work (required)

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