Applications Lead

about us
itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 80 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

itsu [grocery], which this role falls under, takes the itsu brand into supermarkets, health food stores, online, wholesale and internationally with products such as crispy seaweed thins, frozen gyoza & bao, brilliant’broth, rice’noodles & miso’easy to name a few

D&I statement:
main responsibilities
- Manage the daily operation and ongoing improvement of ERP, Anaplan, and other core business systems from an IT perspective
- Assume the role of IT expert for [grocery] business systems to ensure that all Enterprise Application decisions consider the needs and implications on the Grocery business users
- Own system configuration and integration touchpoints (EDI, FTP, APIs) and troubleshoot where required
- Coordinate and define user access rights and security roles across Grocery systems in accordance with IT policy and support the administration of access where required
- Act as Anaplan system administrator, managing user provisioning, data loads, and minor UX updates (escalating more complex changes to partners or the group team)
- Liaise with software vendors and integration partners for issue resolution and system changes
- Produce and maintain technical documentation and configuration records, with the adoption of DevOps standards and tools
- Support testing and change control processes for system upgrades or new functionality
- Ensure compliance with IT policies around access, data security, and software lifecycle management
- Work as part of the wider Enterprise Applications Team to share knowledge and promote a consistent approach to masterdata, user access, and integrations
- Contribute to system planning and decision-making, offering visibility into grocery
- specific requirements while upholding group-wide governance and platform design

scope of the role
- ** Application governance**:Ensure masterdata, configuration, and usage standards are maintained across systems, aligning with best practice and group-wide guidelines.

perks and benefits
- Competitive salary
- Competitive bonus scheme
- 25 days holiday+ bank holidays (two bank holidays are interchangeable for other religious holidays)
- Hybrid working (2 days wfh)
- Health insurance
- Company pension scheme
- The chance to work directly with the co-founder of itsu & Pret
- 50% employee discount in itsu shops
- Free itsu lunch
- Discounts at major retailers
- A sizeable training budget to support your ongoing development
- Some hands-on experience or a strong interest in working with Microsoft Azure, Office 365, and associated administrative tools
- Awareness or working knowledge of access management, device management tools (such as Intune), and cloud governance principles
- Interest in or exposure to cloud-based file sharing and collaboration tools such as SharePoint and Azure Blob Storage
- A logical thinker with strong attention to detail and a willingness to learn through hands-on experience
- Basic knowledge of bespoke business systems or databases hosted in the cloud is an advantage
- A team player who communicates clearly and works well with internal and external stakeholders
- Experience or interest in the retail or FMCG industry would be beneficial
- A proactive, self-motivated individual with a passion for technology and customer service
- Eager to grow and develop a career in cloud infrastructure and IT operation
- Customer focussed/obsessed