Assistant Resident Services Manager

5 days ago

Brighton, United Kingdom PMR Full time

Role overview
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Liaising with appointed letting agent(s) during initial let up period
- Completing all applicant vetting in line with company procedures
- Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
- Processing offers and completing all tenancy documentation
- Negotiating renewal tenancy terms and processing the relevant documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Work alongside the RSM to ensure H&S statutory requirements are meet across the development

**Skills**:

- Strong customer service ethic / background
- Positive, can-do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and social media savvy
- Experience in undertaking viewings would be an advantage

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