Resident Services Assistant

2 weeks ago

Brighton, United Kingdom Places for People Full time

So, what are you waiting for? Join a Community that cares about you

More about the role

This role is based at the Blockhouse in Brighton, working within the property management team. Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially. The Receptionist is responsible for delivery of outstanding customer service, providing an exceptional meet & greet service as well as supporting Back of House functions such as parcel delivery and contractor liaising.

Our services to our clients and our customers will always be highly responsive and efficient and our overall aim is to achieve excellent financial and operational portfolio performance for them. The post-holder must maintain good contacts within the Group and internal departments and share information to assist in the provision of an effective and high quality service.

Each team member is willing to learn about other roles within the team and assist each other with workload. We are constantly looking at ways to improve our service and suggestions for improvement are welcomed.

At Places for People, we are committed to a safe working place so a basic DBS check is mandatory.

For a full lust of role duties please download the Job Profile

More about you

A ‘can do' attitude and good attention to detail are required. The role will require high levels of customer service with efficient and effective planning. It is important to be able to have a direct, calm and professional manner.
- Experience in a similar role (Receptionist or customer service experience),
- Worked within the property industry,
- Worked with IT packages such as MS Word, Excel,
- Excellent communication skills.

**Benefits**:
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

- Competitive salary, with a salary review yearly
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

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