Third Party Insurance Fraud Claims Handler

**Third Party Insurance Fraud Claims Handler**:

- Protect what matters and join a trusted insurer dedicated to safeguarding customers and combating fraud.
- Make an impact in a collaborative team where you can use expertise to deliver fair, effective outcomes.
- Hybrid role with 80% homeworking and 20% from our Bristol, York, or Stratford Upon Avon offices.

**About the role**:
At NFU Mutual, we pride ourselves on providing exceptional customer service while protecting our customers and business from fraudulent activity. As part of our Third Party Claims Validation team, you’ll play a vital role in upholding these values by managing suspicious Third Party claims and ensuring fair outcomes for genuine customers and claimants.

Our team is dedicated to delivering NFU Mutual’s Counter Fraud Strategy, using cutting-edge fraud detection systems, investigative techniques, and a thorough understanding of legislation and case law. You’ll handle a portfolio of suspicious claims across multiple product classes, with a particular focus on Motor and Casualty working to control indemnity spend while maintaining the highest standards of service and trust.

Collaboration and communication are key to this role. You’ll build strong relationships with internal teams, external stakeholders, and our agency network to ensure effective claims handling. If you’re passionate about protecting customers and committed to making a difference, this is an exciting opportunity to join a team that plays a critical role in safeguarding NFU Mutual and its policyholders.

**About you**:
You’re an experienced claims professional with a strong background in injury claims handling and experience of general insurance fraud handling. You have a customer-first and inquisitive mindset, and the technical expertise needed to manage complex claims efficiently and fairly.

The following skills will be key to your success in the role:

- **
Claims Handling Experience**: Essential for effectively managing and resolving complex Third Party claims. Injury experience is essential, and if you have Credit Hire claims experience or knowledge alongside this, even better
- ** Insurance Fraud Handling Knowledge**: Crucial for identifying and managing suspicious claims and protecting NFU Mutual and its customers.
- ** Attention to Detail**: Important for identifying inconsistencies, ensuring accurate outcomes, and maintaining the integrity of claims handling.
- ** Effective Communication**: Vital for building trust with stakeholders, providing clear updates, and contributing to fraud prevention efforts.
- ** Decision-Making**: Required for assessing claims, implementing investigative strategies, and delivering fair and prompt outcomes.
- At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees._-
**Benefits and Rewards**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Salary
- up to £38,000
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.

**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

**York**:
Zenith