Mortgage Customer Advisor

3 days ago


Sheffield, United Kingdom Pertemps Lloyds Full time

Customer Service Advisor
Location - Sheffield
Department - Mortgages
If you love talking to people and putting customers at the heart of every task, you could be right for Lloyds Banking Group.
Pertemps are recruiting on behalf of Lloyds Banking Group for a customer service advisor in their mortgage division, paying £10.11ph on a 6 months contract.
While working with Lloyds’s customers you’ll display excellent listening skills, the ability to resolve problems and a knack for developing product knowledge.
But above all else, as a customer service advisor you’ll have a real interest in engaging in conversations, building relationships and listening to others.
THE ROLE:
Customer service advisor
35 hours a week
Working any 5 days from 7 between 7am and 11pm
Based in Furnival Road, Sheffield
KEY RESPONSIBILITIES:
Answer incoming calls from stakeholders such as current Lloyds Banking Group mortgage customers and solicitors
Update callers on anything from statements, personal details, payments or payment schedules
Act as a brand ambassador while working as a customer service advisor
Provide a smooth and easy-to-follow process for all callers
Listen to any concerns and handle complaints
REQUIRED SKILLS:
Communication skills
Telephone manner
Listening
Empathy and understanding
Teamwork
IT abilities
Administrative skills
Customer service advisor experience would be a benefit, but not essential
A passion for people
WHAT’S IN IT FOR YOU?:
Full training provided by trainers with a track record in mortgage servicing
Kitchenette with kettle, fridge, microwave
Smart-casual dress code
If you are successful you will be required to pass a credit and criminality check.


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