Memberships Executive

**Who we are**

Welcome to Ascot where tradition meets innovation and excitement is theheartbeat of our business.

We are a destination for over 500,000 guests each year where passion,elegance, and celebration converge, and it is our team of behind-the-scenesheroes that bring every intricate detail to life.

As one of the world's leading racecourses, Ascot is renowned for itsrich heritage spanning over 300 years. But we are not bound by the past; we'redriven by the pursuit of excellence in everything we do.

From hosting our flagship event, Royal Ascot, to pioneering sustainablepractices, we are committed to building a global lifestyle brand, wrappedaround the world-class horse racing we stage.

At Ascot we believe in preserving the beauty of our surroundings andminimising our ecological footprint. From eco-friendly initiatives to communityengagement programs, we strive to make a positive impact on both theenvironment and the lives of those around us.

**What we are looking for**

We are currently seeking a Memberships Executive to join our Membershipsteam, based in our offices at the racecourse in Ascot, Berkshire.

Asthe Memberships Executive, you will have split responsibilities acrossall stakeholder groups within the Memberships department, with primary focus onproviding cross departmental administration support, working closely with theRoyal Enclosure Manager, Membership Manager and Senior Annual Boxes Manager, todeliver excellent client services to our key stakeholder groups across theRoyal Enclosure, Ascot Annual Memberships and Annual Lease Boxholders, and tosupport the development and progress of Membership propositions.

The Memberships Executive will provide day to day administrativesupport for the department, and will also be allocated project management roleson specific departmental projects.

**What youll be doing**

**General**
- Department administrative support for annual membership and boxrenewals such as coordinating print and collateral orders, drafting brochureupdates, testing renewal software, updating CRM databases, raising contractsand renewals, purchase orders and invoicing etc
- Assist in raceday planning and Member support

**Royal Enclosure**

Royal Enclosure focused duties will predominantly take placefrom January to June each year, in support of the build up to Royal Ascot.
- Support the onboarding of the temporary stafffor the Royal Enclosure Office, and the training and operation of Dress CodeAssistants
- Primary year-round contact for Winning PostGazebo holders, Car Park 1 and 2 berth holders
- Act as lead point of contact for specifiedVVIP stakeholders as required

**Annual Memberships**
- Ensure timely and accurate response to enquiries from existingand prospective members
- Assist with the process of any Memberspayments/purchases and liaise with Accounts department regarding non-payment orchasing of invoices
- Coordinate the development and fulfilment ofthe annual Membership packs and Christmas gifts
- Supportthe Membership Manager, in the redevelopment of Colts & Fillies, and StarCard, young membership propositions
- Overseethe management of Ticket Office West on Ascot racedays for general memberqueries

**Annual Boxes**
- Day to day contact and administrative service to the Membership,including, updating Dynamics Database, raising contracts for renewals,processing incoming post, managing all purchase orders and invoicing
- Oversee the Box dispatch in conjunction withthe Ticketing team
- Administer the raising and signature ofboxholder contracts for any renewals and new clients
- Deal with all aspects of after sales careincluding but not limited to administration duties for Boxholders (i.e.organising access for suppliers and liaison with facilities)

**Skills and experience you can bring**
- Previous proven experienceworking in an administrative role
- Ability to work under pressure and deliver deadlines
- Ability to communicate in a proactive and positive manner at allstakeholder levels
- Flexible can-do attitude to the role
- Highlevel of attention to detail and accuracy
- Proactive and able to work independently on projects, and useown initiative
- Ability to work in an open office environment and become a keyteam member
- Integrity, discretion, commitment and diplomacy
- Ideally degree (or equivalent) educated
- Highly developed customer serviceskills
- Excellent oral and written communication skills at all levels
- Excellentadministrative skills
- Excellent ICT skills, e.g. MicrosoftOutlook, PowerPoint, Word and Excel
- Experience of CRM or Ticketingplatforms beneficial, though not essential

**What you can expect from us**
- A best-in-class welcome with atailored induction and racecourse tour, as well as a wide range of trainingschemes to help with your learning and development
- Access to a range of wellbeing support for yourself and your familyincluding a dedicated Employee Assistance Programme and Healthcare support appwith 24/7 virtual GP access
- Opportunity t