Global Customer Support Technician

2 weeks ago

Great Yarmouth, United Kingdom Select Appointments Full time

Are you looking for a career in IT with a supportive and highly successful company? Do you have a passion to learn technical problems and resolve them to improve everyone’s day? Our Great Yarmouth based client is looking to take on multiple IT SupportTechnicians for their successful tech business.
You’ll be taking on tasks to support both internal and external customers, addressing IT support tickets to ensure everything is resolved in an efficient manner to the quality our client is known for. You’ll be using your strong communication skills to satisfyall parties involved and communicate technical information to those with extensive or little technical knowledge. You’ll be managing IP addresses while removing firewalls and NAT rules to ensure customers are cared for correctly. You will also know when toescalate any issues and deal with 3rd party technicians to resolve anymore serious problems.
To succeed in this role, you’ll:
- Have a desire to learn as you’ll be retaining a lot of technical knowledge.
- Have strong IT skills and knowledge which can be developed upon.
- Bring great communication skills to ensure you can support people from all different backgrounds.

You’ll be well supported in this role and don’t need to come from a 1st/2nd line background, although this would be advantageous. You can expect full training throughout your first 6 months while on a salary of £26,000p.a. before rising to £33,000p.a. aftersix months. You’ll be able to enjoy many benefits such as private healthcare, a discretionary bonus, a full training program, 23 days of holiday and discounts at many top brands. This role is really exceptional for anyone looking to level up their IT supportcareer.

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