Customer Service Advisor

**Join our community**

We are currently recruiting for a 1 Year Fixed Term Contract, Salary - £18,520, plus £1000 fully flex shift allowance

Santander is all about providing our customers with an experience that's second to none. In this homebased contact centre role, we'll invest in you to be the best that you can be, so you can do just that.

You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great customer experience.

Along with representing Santander to our customers, you'll have a voice within the organisation too. As the first point of contact, you'll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experienceor better ways of working, we're all ears

**The difference you'll make**:

- Helping customers each day by answering inbound calls to our Digital contact centre
- Assisting customers with day-to-day transactions and enquiries
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Updating customer records

**What you will bring**:

- Exceptional listening and communication skills with the ability to show empathy in a customer situation
- Experience of working within a customer services role, previous telephony experience not essential

**It would also be nice for you to have**:

- Strong teamwork with a high level of motivation
- Ability to follow process but also think on your feet
- Problem solving skills (real solutions, not just short-term fixes)

**What else you need to know**:
We're recruiting full time roles at 35 hours per week on a fully flexible shift pattern where you'll be working remotely in an appropriate quiet space in your home.

You'll work five seven-hour rotational shifts, between 08:00 to 20:00 Mon to Fri on a 6-week rotation and 08:00 to 18:00 on a Sat/Sun. For your continued flexibility you will receive a £1000 fully flexible shift premium for this fully flex shift pattern.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

**How we'll reward you**:
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

**#ThePlaceToBeYourself - Everyday Inclusion at Santander**

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

**A bit more about Santander**

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values ofSimple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of ourculture at Santander and we will provide you with knowledge to help you manage risks in your role.

**What to do next**:
If this sounds like a role you're interested in, then please apply.

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