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Customer Care and Complaints Advisor for Adult
2 weeks ago
Advert
We are seeking a full time Customer Care and Complaints Advisor to join the small team working across the County managing complaints and enquiries for Adult Social Care. This is an exciting opportunity for someone to be part of a busy team full of variety and challenges.
The role includes managing a caseload of complaints and enquiries to ensure they are dealt with appropriately and consistently within the statutory time scales.
Excellent interpersonal and communication skills are required to liaise with managers and complainants to ensure responses meet the required standards and the procedure is appropriately followed.
Based at Invicta House in Maidstone with home working.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
Interviews will be held week commencing 21st November.
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