Complaints Lead

1 week ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

An exciting opportunity has arisen to join the complaints team at Maidstone and Tunbridge Wells NHS Trust as a Complaints Lead. We are looking for an experienced and self-motivated individual to work full-time within our small and dedicated team.

Please note applicants that have applied within the last 3 months need not apply.

The successful applicant will manage a defined case load of complaints, but will need to be adaptable and flexible to meet the wider needs of the service, providing cross-cover for their colleagues, in order to support the Trust to meet its performance targets.

The ability to work independently and creatively while demonstrating political awareness is essential. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof-reading skills are also essential.

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

We are passionate in supporting our staff to develop and have great opportunities for career progression. We take equality and diversity seriously and seek to empower all diverse groups within our trust. We seek to develop a culture where diversity in all its forms is celebrated. We are committed to ensuring that women are empowered to work at all levels of management and that working patterns are as flexible as possible giving all members of staff opportunity to flourish in using their skills for our patients. We work across our trust to enable those who consider themselves to have a disability both visible and invisible to have access to all they need to thrive in their work environment. We work hard to embed an inclusive and accepting culture for all lesbian, gay, bisexual, trans and non-binary staff. We have 78 nationalities working in our trust and we are proud of this. We are active in embracing the ethnic and cultural diversity in our trust. We work to empower people with any protected characteristic to have opportunities to work in an environment that helps them to contribute to the best of their ability, recognising and valuing the unique contributions each of us brings for best quality care and service to our patients. We are committed to supporting the delivery of the Equality Act with zero tolerance for any discrimination, harassment or victimisation of applicants and staff with these protected characteristics. MTW also has active Disability, LGBT+ and Cultural Ethnic Minorities Networks to bring staff together and in act positive change

We would encourage all employee’s working for the NHS that you keep yourself protected against COVID-19. Please follow the link below to find out more information and to book your COVID-19 vaccine today

**Interview Date**: To be confirmed

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