Care Team Lead

**Job summary**: Lead and manage the day-to-day running of the Care team including the clinical home visiting team, Volunteers, Social prescribers and Care Coordinators; across all our main site at Linton, as well as our two branch sites Loose and Headcorn.There will be close liaison with the Head of Operations, Clinical Care Team and lead all members of the Care team, to ensure an efficient quality of service is achieved and provided to all patients. Main Responsibilities: Strive to offer patients the best possible overall service and ensuring all team members are offering the best possible service.Overseeing the volunteers and their support groups and being the main contact for the volunteers in the surgery assisting them with queries and support.Manage the diaries of the team members ensuring good time management and full utilisation.Offering support to all care team members providing advice, ensuring boundaries are made and consistently meeting with the team members.Closely working with the care team members ensuring knowledge of patients and their situations.Ensure adequate staffing levels, manage leave requests and team rotas in line with agreed policyMotivate and support the Care team members to enable them to work to the best of their ability, proactively identify training and review programs for all areas.To proactively monitor and assist in achieving the required targets within the Quality and Outcomes Framework.Complete return to work forms, carry out staff appraisals and ensure all mandatory training is completed upon set deadlines. Support people by connecting them to non-medical, community-based activities, groups and services that meet their practical, social and emotional needs, including specialist advice services and arts and culture, physical activity, and nature and green based activities Provide personalised support to individuals, their families and carers to access community-based activities and support that can help them to take control of their health and wellbeing through co-producing a simple personalised care and support plan and introducing people to appropriate activities, groups and services as described above Build ongoing relationships with local infrastructure organisations, community activities and support services to increase knowledge of the community support offer, and work collaboratively to develop effective partnership working to support the community offer to be sustainable, identifying gaps in provision, nurturing community assets and sharing intelligence on gaps or problems with commissioners and local authorities Educate non-clinical and clinical staff within PCN/practice MDTs on the community support offer, how and when patients can access it, and the value of non-medical community-based interventions. This may include verbal or written advice and guidance.
Regularly review the DNA process, providing appropriate follow up and actions for patients. Communication & Implementing protocols: Communicate effectively with other team members Organise quarterly one to one discussions with team members and attend review/general meetings when appropriate to role. Recognise peoples needs for alternative methods of communication and respond accordingly, such as managing and organising interpreters. Following all relevant protocols for Care teams roles and providing the team with regular updates.
Carry out certain responsibilities to achieve and progress towards and appropriate goal set within your team. Job responsibilities: Patient Care: Make appropriate appointments for patients to see or speak the Care team members using the practices appointment system. Ensuring good care is being provided to the palliative patients. Monitor the safeguarding patient register and advise the Care Coordinators.
Ensure knowledge of and adherence to Practice Complaints Policy. Ensure communication systems are running smoothly, and that clinicians, administrators and management are kept fully informed of changes in procedures. Proactively monitor and assist in achieving the required targets within the Quality and Outcomes Framework; using the practices Clinical Management Plan templates and diary dates to effectively contact the patient to arrange the required treatment and recording of planned/arranged treatment. Regularly monitor and review operation team processes and systems to ensure that they are continuing to work effectively and proficiently.
HR: Assist the Operations Manager with recruitment of Care team staff. Induct, mentor and train newly-appointed team members and ensure that objectives are achieved by agreed deadlines. Efficiently report sickness to the HR lead, encouraging staff members to follow appropriate protocols during any sickness absence. Effectively manage team members under-performance and ensure adherence to practice policies.
**Manage sickness absence**: carry out return to work interviews and monitoring, reporting to the HR lead and Operations Manager as appropriate