Hotel Receptionist

6 days ago

Leeds, United Kingdom Weetwood Hall Estate Full time

We are currently looking to recruit a Receptionist to join our very busy and friendly reception team. Ideally we are looking for applicants who have experience in working within a 4* standard hotel with OPERA knowledge, however we would welcome applicants with Customer Service experience as training will be given.

You will be required to ensure the smooth running of the reception desk at all times, dealing with guest queries and requests efficiently. You must provide first class customer service and should be highly organised with good communication skills, both face to face and over the phone. It is also important you are a good team player, as well as able to work on your own initiative when necessary.

**Main duties**:

- Responsible for arrivals and departures of all guests
- Ensure all enquiries either in person or on the telephone are dealt with professionally and courteously and the information given is accurate
- Provide the highest standards of customer care and service at all times
- Responsible for the accepting and balancing of credit and debit card payments, the safe, till and daily banking and all monies, received from various departments throughout the hotel
- To ensure that all guest information is correct and up to date in the computer system.
- Promote excellent communications within the Reception department and other departments
**Essential Job Skills**:

- Passion for the hospitality industry
- Ability to work flexible hours including evenings and weekends
- Excellent customer service skills and is passionate about exceeding guest expectations
- Able to work in a fast paced working environment and remain calm under pressure
- Excellent communication skills (written and verbal)

**Job Types**: Full-time, Permanent

**Salary**: From £19,760.00 per year

**Benefits**:

- Discounted or free food
- On-site parking
Schedule:

- 8 hour shift
**Experience**:

- Hotel Receptionist: 1 year (preferred)

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