Hotel Receptionist

**Baglioni Hotel London**
- An Italian heart beats in the heart of London_

Baglioni Hotel London is a member of the family and privately owned Baglioni Hotels & Resorts with properties in Italy, France, United Kingdom and Maldives. Contemporary, chic and glamorous, Baglioni Hotel London, member of The Leading Hotels of the World, presents the ultimate Italian experience in the heart of London, opposite Hyde Park with an enchanting view of Kensington Gardens and Palace. The Royal Albert Hall, Harrods and Knightsbridge are all nearby.

Set in an original Victorian building, the hotel features 67 elegant rooms and suites, where the baroque style perfectly blends with contemporary touches.

Brunello Bar and Restaurant with its charming terrace perfectly fuses contemporary décor with tradition. Inspired by the Milanese trattorias of the 1950s, the restaurant offers guests the opportunity to sample Italian cuisine in a truly luxurious setting.

The hotel also features the Baglioni SPA and Gym with natural daylight as well as meeting space for business gatherings and social events. The luxurious Kensington Suite Meeting Room sets the stage for the perfect board meeting, dinner, cocktail or symposium, with natural daylight and a capacity for 60 guests. In addition, Clubino is the ideal venue for private dining, cocktail parties and dancing for up to 180 guests.

**The Role**

A fantastic opportunity has arisen for an experienced and well-presented Receptionist to join our friendly team at Baglioni Hotel London. We are looking for a passionate and friendly receptionist who will act as a Brand Ambassador, offering exceptional customer service to both our clients and colleagues.

Reporting to the Front Office Manager, the Receptionist responsibilities include, but not limited to, the following tasks and performances:

- Meeting and greeting visitors and clients, maintaining confidentiality and discretion at all times;
- To offer consistent, high standard service and assistance to Guests and to maintain a lobby presence that offers courteous and attentive service;
- Answer calls in a timely manner and directing callers to who they need to get in touch with via our switchboard;
- Provide high end, premium service to represent our brand;
- Maintaining the reception area, ensuring it looks pristine at all times;
- Carrying out various ad hoc administration duties.

**The successful Receptionist will**:

- 12 - 24 months’ experience in a similar role, preferably having previously worked for a luxury brand.
- Have commitment to respond to guest requests and deliver high level of service.
- Be passionate about customer satisfaction and endeavour to create the perfect customer experience.
- Have excellent grooming standards.
- Be fluent in written and spoken English. Knowledge of other languages will be of advantage.
- Have strong communication skills, attention to detail and good organisational skills.
- Be welcoming and confident in delivering a high standard of customer service.
- Have ability to exercise discretion at all times.
- Have ability to quickly build a rapport with guests and colleagues.
- Have an enthusiastic approach with a can-do attitude and excellent team player.

**The Package**
- Complimentary meals on duty
- Friends & Family rates in our sister properties at Baglioni Hotels & Resorts
- Staff discounts in Food & Beverage and Spa services in Baglioni Hotel London
- Training and development opportunities
- Simply Health Cash Plan
- Perkbox and Employee Assistance Programme (EAP)
- Loyalty Scheme Bonus
- Staff parties and social activities

**In line with the requirements of The Asylum And Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility as part of our recruitment process.**

**Baglioni (UK) Limited is an equal opportunity employer and we believe in hiring a diverse workforce.**

**Job Types**: Full-time, Permanent

Additional pay:

- Loyalty bonus
- Tips

Schedule:

- 8 hour shift

**Experience**:

- Hotel Receptionist: 1 year (preferred)