Hotel Receptionist

23 hours ago

London, United Kingdom Henrietta Hotel Full time

**Job**: Hotel Receptionist at Henrietta Hotel

**Based in**:Covent Garden, London

**DUTIES AND RESPONSIBILITIES**
- Greet and assist all guest as soon as they come in.
- Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
- Respond to all guest questions and requests, offering a personalised service adapted to each request.
- Ensure that a high level of customer service is always provided, respecting our quality standards.
- In coordination with the Front Office Manager, deal with customer complaints.
- Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).
- Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
- Participate in the management of the hotel’s switchboard, inform customers, and redirect calls.
- Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
- Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
- Ensure all equipment of the department is kept clean and in good working condition.

**ABOUT YOU**

A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Be well spoken with excellent communication skills.
- Knowledge as well as abilities in other languages would be beneficial.
- Attention to details and customer needs.
- Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

**WHAT IT IS LIKE TO WORK FOR US?**

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
Pension scheme.

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