Client Account Handler
6 days ago
**Who are PHD Mail?** PHD Mail is a transactional print & mail bureau based in Burton-Upon-Trent. The company is privately owned and is in its 31st year. We specialise in print & mail fulfilment, e-billing, hybrid mail and scanning solution services for our clients. We have twosites one of which is our business continuity site also based in Burton-Upon-Trent. Our clients range from electrical & building merchants, telecoms, financial services to the public sector. We are a forward thinking company which has helped us successfullyevolve over the years. We are highly focused on client satisfaction and pride ourselves on our quality of work throughout the business and can confidently promote our outstanding record of client & employee retention. We are a SME with 46 locally based employees,we value and reward hard work, dedication, enthusiasm and adopt a "promote from within" approach. **What is this role?** Reporting directly to the Customer Services Manager, this role will support the achievement of the PHD business goals and objectives by assisting the CS department in offering a high level of customer service, internal communication and administrative duties. You will develop and manage key contract relationships with our PHD client base as well as all internal departments and suppliers. Client Account Handler/ Administrator Responsible for building and maintaining relationships with existing clients, with specific focus on client retention and satisfaction. Handling day to day account activity across the client forum. Client query investigation, liaising with other departments to resolve. Maintain client activity log of queries and resolutions and raise and assign Exception Reports to relevant department. Internal query resolution, liaising with the client to resolve any issues raised by production, processing or IT. Feedback on any quality issues experienced on receipt of POD’s, scanning, customer stock, or data. Manage client’s supply of insertion material to company specifications, inspecting on receipt. Responsible for SLA tracker system validity, ensuring that all job instructions are accurate and up to date. Preparation of monthly special requirements including new jobs and insert requirements, briefing production and updating production samples accordingly. Responsible for the accuracy of the invoice function and SLA invoice system pricing, creation of monthly contract invoices, conducting quality checks / calculations to ensure accurate totals of, considering any special requirements/additional charges thatmay need to be applied. Compare to last months charge and investigate utilising throughput reports and breakdowns should a volume discrepancy occur and liaise with other internal departments to resolve. Manage the SLA invoice and SLA trackers system prices to capture new contract charges, new clients, stock charge increases, and postal prices. Plan and carry out direct marketing activities. Liaise with DM clients and monitor the progress of their jobs. Provide cover for online system queries, investigation through to resolution and feeding back to client. Cover for fellow Account Handler & general duties within the CS department, in the event of absence. Creation of reports and support with special projects for the department. **Job Types**: Full-time, Permanent **Salary**: £20,000.00-£24,000.00 per year COVID-19 considerations: We continue to take a cautious and sensible approach, priority being the safety of all employees, clients and suppliers.
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Account Handler
2 days ago
Stoke-on-Trent, United Kingdom The Ardonagh Group Full time**Insurance Account Handler**: - Staffordshire - ARDKX847089 Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Staffordshire. Joining us as an Insurance Account Handler means you'll...
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Account Handler
2 weeks ago
Stoke-on-Trent, United Kingdom The Ardonagh Group Full timeThe role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected...
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Account Handler
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Account Handler
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Account Handler
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Account Handler
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Stoke-on-Trent, United Kingdom Forrest Recruitment Full timeJob Overview , Tunstall, Permanent, £25,000 We are currently seeking an experienced and proactive Account Handler to join our longstanding client, based in the heart of Tunstall. Due to growth, and continued business success, they are looking for a dynamic individual to manage customer relationships and the order processing function of the business,...
