Complaints Administrator

4 days ago

Cardiff, United Kingdom Tandem Bank Full time

**Core Details** Working Pattern: Monday to Friday (9:00-17:00) **Salary**: £20k-£23k DOE + up to 20% bonus Employment type: Hybrid **The role** We're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save. With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK. We're on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal. We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences. Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER. We're building an amazing team and we're looking for a hardworking and driven Complaints Specialist to support us on our journey. The Complaints team are now looking for a Complaints Specialist to join them. You'll be part of a team that fully investigate each complaint with a customer led approach, are responsive and diligent in their work and provide a fair outcome to each customer **Our team** Our Complaints team are a core part of our Risk & Compliance function. Their main objective is to ensure that all complaints are investigated, and a fair outcome is provided to all customers. The Complaints team ensure that in dealing with complaints we meet the FCA regulatory requirements. **What you will be working on**: - Ensuring all aspects of compliance are met regarding DPA, CCA and FCA. - Sending all required correspondence, ensuring communications are fit for purpose and adapted for varying needs of customers; summary resolution if

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