Complaint Handler

2 weeks ago

Cardiff, United Kingdom Starling Bank Full time

In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a fair outcome.

**Responsibilities**:

- Balancing priorities
- manage a pipeline of complaints
- Take ownership of complaints and make sure that fair outcomes are achieved for our customers.
- Empathise and acknowledge the customer's concerns; communicate regularly as you investigate and resolve the complaint.
- Adapt to changing requirements which evolve as part of a growing business
- Work in conjunction with company policy and procedures
- Build and maintain effective working relationships with colleagues
- Identify areas for process, policy and service improvements

**Requirements**:
**Behaviours & Competencies**:

- Resilience and positivity-An individual who views a situation with logic and perspective.
- Integrity
- Always do the right thing for our customers, colleagues and Starling.
- A positive “can-do” attitude whilst working in a changeable environment.
- Effective communication style that’s adaptable to a diverse range of customers.
- The ability to listen and ask questions that get to the root cause of the problem.
- Proactive and self motivated.

**Skills**:

- Good judgement skills and the ability to make evidence-based accountable decisions.
- Proactive and demonstrable problem-solving skills
- Ability to plan and prioritise in a changing, busy environment.
- Excellent administrative skills

**Benefits**:

- 33 days holiday (including public hols). You’ll also get your birthday on us
- 16 hours paid volunteering time a year
- Family friendly leave policies
- Private Medical Insurance with VitalityHealth
- We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more
- Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
- Gym membership options
- Season ticket travel options
- Full details are available on our careers site

**About us**:
We are a leading digital bank on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.
Since our launch in 2014, we’ve opened almost three million accounts including 480,000 business accounts for small and medium-sized enterprises (SMEs).
We’re a fully licensed UK bank and we have the culture and spirit of a fast-moving, disruptive technology company. We’ve been voted Best Current Account for the last five years running, named Which? Banking Provider of the Year for the last two and we were the most switched to bank in 2021. We employ more than 1,800 people across our London, Southampton and Cardiff offices.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

  • Complaints Handler

    2 days ago

    Cardiff, United Kingdom Jomo People Ltd Full time

    Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...

  • Complaints Handler

    2 weeks ago

    Cardiff, United Kingdom Jomo People Ltd Full time

    Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...

  • Claim Complaints Handler

    4 days ago

    Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    **Title**: Claims Complaints Handler **Salary**: Competitive - Dependent upon experience **Location**: Remote & Hybrid roles **Term**: Permanent, Full-Time Permanent & Fixed Term Sedgwick Resource Solutions are actively recruiting for a Claims Complaint Handler to handle complaints related to home/property insurance claims. Due to the nature of the...

  • Complaint Handler

    1 week ago

    Cardiff, United Kingdom Lloyds Banking Group Full time

    **Grade** **End Date** **Salary Range** **Agile Working Options** Other Agile Working Arrangements / Open to Discussion **Job Description Summary** Complaint Handler **Job Description**: At Lloyds Banking Group our primary purpose is to help Britain recover and then to prosper... Black Horse Finance is a key part of our Group and the UK's leading...

  • Complaint Handler

    4 days ago

    Cardiff, United Kingdom Motonovo Finance Full time

    **The Vacancy** We have a fantastic opportunity for a **Complaints Handler** to join our team in Cardiff. As part of this role, you will effectively take inbound calls from customers, to support with their complaints; this could be a complaint relating to their vehicles, or a general complaint about their account. You will be responsible for ensuring the...

  • Complaints Executive

    1 week ago

    Cardiff, United Kingdom Jomo People Ltd Full time

    Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...

  • Complaints Handler

    2 weeks ago

    Cardiff, United Kingdom Which? Full time

    **This role offers a competitive salary, hybrid working in cardiff 5-8 days a month, 28 days holiday a year plus Bank Holidays and 11% pension from the second year!** **Salary £21,000 - £24,000** **About the role** **At Which? we strive for excellence but realise that sometimes we may not hit this mark. When this happens we can find a complaint being...

  • Complaint Handler

    4 days ago

    Cardiff, United Kingdom Aldermore Bank PLC Full time

    Let us tell you a bit about us We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance. We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore...

  • Complaint Handler

    3 hours ago

    Cardiff, United Kingdom Aldermore Bank PLC Full time

    **Let us tell you a bit about us** We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance. We are a UK-based financial services specialist that supports our customers across a range of products and services....

  • Complaint Handler

    2 weeks ago

    Cardiff, United Kingdom Motonovo Finance Full time

    **The Vacancy** **Let us tell you a bit about us** We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance. We are a UK-based financial services specialist that supports our customers across a range of products and...