Complaints Handler

2 weeks ago

Cardiff, United Kingdom Jomo People Ltd Full time

Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal development and long-term career with a great starting salary and company perks?

Do you have previous financial services complaints handler or complaints executive experience? If you answer yes to all the above, we want to hear from you

**Position: Complaints Handler (Complaints Executive - Customer Resolutions)**

**Location: Cardiff Bay (with plenty of free onsite parking) and opportunity for Hybrid working after 4 weeks training**

**Salary: up to £27,000 pa plus annual performance related bonus**

**Hours: 35 hours per week contract, Monday to Friday 9am to 5pm (NO WEEKENDS)**

**Benefits**:Up to 25 days Holiday (plus 8 bank holidays) with the option to buy more, Health and Wellbeing scheme, Cycle to work scheme, Discounts with popular retail stores across the UK, Savings and Protection scheme, Complementary fruit, tea & coffee, as well as Pizza days to celebrate special events, Prizes awarded to staff members who have excelled, Team incentives, Social events; making friends for life

The successful Financial Services Complaints Handler will be responsible for the following:

- Take ownership of complaints, investigate and resolve in accordance to FCA Principles and company values.
- Deal directly with the customers / colleagues / external businesses/FOS to resolve disputes.
- Make decisions in line with TCF and previous FOS findings.
- Support with root cause analysis through identifying complaint issues, errors and breaches.
- Provide high levels of service by identifying and satisfying customer needs.
- Update/amend customer records/systems accurately
- Previous complaints executive experience within a heavily regulated, financial services environment
- Experience of dealing with Section 75 complaints would be desirable
- A great team player with the ability to work on own initiative
- Self-motivated with a “can-do” approach to work and customer service

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

**Job Types**: Full-time, Permanent

**Salary**: From £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Experience**:

- financial services complaints handling: 1 year (required)
- managing FCA regulated complaints: 1 year (required)
- Section 75 complaints handling: 1 year (preferred)

Work Location: In person

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