Front Office Associate

**Job Number** 23149908

**Job Category** Rooms & Guest Services Operations

**Location** Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

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Edging the beachfront, The Bournemouth Highcliff Marriott Hotel has recently undergone a full refurbishment and is a refreshing retreat along England’s beautiful coast.

**Rewards for work, benefits for your lifestyle**

Marriott are committed to a better Work Life Balance and overall Wellbeing at Work. You will be supported in and out of the workplace through:

- World class Learning and Development Courses and Apprenticeships
- Taskforce Opportunities
- Incentives
- Recognition Scheme
- Employee Wellbeing programme
- Discounts on hotel rooms, gift shop items, food and beverage
- Associate Benefits Website
- Meals on duty, free car parking, use of the fitness suite

**The impact you'll make**

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveller's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

**What we’re looking for**
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Pro-active and reliable
- Previous customer service experience,
- Previous Front Desk experience is desirable, however, full training will be provided
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.