Housekeeping Assistant

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Guidance

Role Summary

The Housekeeping Assistant role has responsibility for ensuring both our front and back of house areas and auditorium are cleaned to a highly professional standard and in line with all regulations. You will play an integral part in providing a first class experience for all our visitors and colleagues who use The Rep facilities.

Main duties and responsibilities
- To provide excellent customer service to customers and visitors to The REP, often meeting visitors and audience members are part of your daily job
- To provide a clean, tidy and welcoming environment for customers, visitors and staff
- To maintain the building and its facilities to a high standard at all times
- Ensure a safe working environment is maintained at all times with particular regard to the health, safety and welfare of you and others.
- Check, tidy and clean all areas in the backstage, auditorium and front of house as allocated within the rota.
- Undertake any specific or seasonal cleaning as required.
- Remove all rubbish to the designated areas.
- Ensure all supplies of hygiene products remain topped up.
- Report any specific cleaning requirements or incidents
- Communicate and assist, as necessary with all other key personnel within The Rep teams to ensure a clean and tidy environment
- Assist with meeting room set up including ensuring rooms are tidy and set up as required
- Any other reasonable duties required

General Responsibilities
- Adhere to and implement the guidelines, procedures and policies of the company as detailed in the staff policies (available from the staff intranet).
- Play a role in the life of the company and work across departments to develop a positive and engaged organisational culture including playing active and positive roles in staff forums/committee’s.
- Be aware of, and comply with, rules and legislation pertaining to Health & Safety at work and abide by the procedures set out in the Health & Safety Policy.
- Be aware of, and comply with, rules and legislation pertaining to data security, and GDPR, at work and abide by the procedures set out in the Data Protection Policy.
- All staff are expected to demonstrate an understanding of, and adherence to, our safeguarding policy, including a duty to report any issues of concern.

Any other duties

The duties and responsibilities set out should not be regarded as exclusive or exhaustive. The post-holder may be required to undertake other reasonably determined duties and responsibilities within the organisation which are appropriate with the level of the role without changing the general character of the post.

The post-holder may also be called upon to carry out duties that would not normally be associated with the post on a temporary basis where there is a strong organisational requirement for that to happen. The post-holder would be given appropriate training and equipment to carry out any duties of this kind.

Key relationships

This role is part of the People & Operations team. You will be managed by the Head Housekeeper

Internal
- People and Operations team
- Theatre & Sales Team
- Unique Venues Birmingham
- Colleagues from across the organisation

External
- Providers, suppliers
- Users of the theatre and the public

Person Specification

You must have

If you do not demonstrate that you meet all these criteria you may not be shortlisted.
- Excellent customer service skills
- High personal standards and pride in your work
- Ability to work positively as a team player with others
- Ability to manage your time and tasks effectively
- Be honest, reliable and trustworthy
- Experience of cleaning a corporate and/customer service environment
- An enthusiasm for being an ambassador for The Rep
- Good manners and etiquette
- Willingness to be flexible in work tasks and shift patterns
- Excellent communication and interpersonal skills
- Ability to work well under pressure and prioritise if needed

It’d be great if you had
- An interest and knowledge of the theatre
- Problem solving skills
- Some exposure to deputising for team leaders.

Terms & Conditions

Pay: £11.64 per hour.

Hours: 18 hours per week. Usual working days are Monday to Saturday and occasional Sunday and Bank Holidays may be required. Some evening and weekend work will be required.

We don’t encourage or expect over time, however, in the event that over time is worked, this is to be paid and agreed in advance with your line manager.

Holidays: 20 days per year plus public holidays rising to 25 day plus public holiday (pro rata) with service. The holiday year runs from 1 September to 31 August each year.

Notice period: 4 weeks.

Location of work: Your main place of work will be The Rep in Birmingham, but you may be required to work permanently or temporarily at other locations locally

**Job Types**: P