Housekeeping Assistant

7 days ago


Birmingham, United Kingdom De Vere Full time

**The Grand Hotel Birmingham**:
Birmingham’s original Grand Hotel on Colmore Row, housed in one of the city’s most iconic buildings, re-opened in May 2021. Following a £45 million investment, this landmark “sleeping beauty” has been brought back to life, combining beautifully restored original Victorian and Arts & Crafts features with service and style that befits Birmingham in the 21st century.

Occupying a Grade II* listed building, The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites; an outdoor courtyard bar; glamorous cocktail bar; neighbourhood restaurant; and eight magnificent meeting and event rooms as well as the spectacular, Louis XIV-style Ballroom

**Housekeeping Assistant**:
Our Housekeeping Assistants work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.

**What you will do**
- To promote an always welcome and professional image to the guest. Give full co-operation to any guest requiring assistance, forging great relationships.
- To service guest bedrooms to The Grand Housekeeping standard required, within both departure and stayover rooms.
- To be accountable for the allocated section of bedrooms ensuring presentation is second nature.
- Ensure your service trolley is presentable and adequately stocked to a safe level, this means it is not too heavy for pushing and pulling between rooms and floors.
- Be flexible to jump into any role within the housekeeping department when needed.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
- Be yourself
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely pass information to all guests
- Team player
- Strong organisational and time management skills
- Strong communication skills
- Previous experience is not essential, but must be willing to learn

**Benefits**:

- Discount on hotel facilities
- Refer a friend scheme
- Free uniform
- Meals provided
- Employee assistance programme
- Rewards and recognition for living our company values
- Career development opportunities



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