Ward Clerk

The opportunity has arisen for a Ward Clerk to join the Ashurst Ward team, working part-time hours per week. We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team on the Psychiatric Intensive Care Unit (PICU). Previous experience of working in a similar role would be an advantage, though not essential as support and training will be provided.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel are essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes and electronic system used to ensure that clients' needs are met.

Benefits of working for Oxford Health NHS Foundation Trust include:

- Excellent opportunities for career progression
- 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Staff accommodation
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme

**In this role, some of your key duties will include**:

- Answering the telephone, taking messages and helping with enquiries.
- Daily check on staffing level and update staffing level board, inform manager and notify Bank / agency

staff sourcing team when bank/agency staff are required to cover shifts.
- Contacting patients’ relatives.
- Checking that stationary supplies are adequately stocked and ordering when necessary via the computer ordering system.
- Assisting housekeeping and nursing staff with ordering supplies via e-procurement as required.
- Completing menu orders.
- Booking taxis, ambulances and hospital transport for patients.
- Contacting the Estates Department to carry out repairs, checking work has been undertaken to satisfaction.
- Keeping notice boards tidy and up to date and adding anything of interest or importance to staff.
- Keeping ward office organised and tidy.
- Preparing documents, leaflets and folder for new patient’s admission.
- General scanning/uploading to electronic health records including patient blood results, correspondence, discharge summaries, leave forms, prescription charts etc.
- Making sure all nursing documentation and clinical items are adequately stocked and photocopy/order, as required.
- Contacting patient finance/welfare office regarding paying in and withdrawal of patients’ money and property.
- Handing out and collecting satisfaction questionnaires to discharged patients and their carer.
- Assist team secretary when required in co-ordinating review meetings for patient and inviting all involved parties.
- Recording or correcting patient information and details of admissions, discharges on the Rio electronic health record, as appropriate.
- Accessing patient information via the Rio system and reporting as necessary.
- Keeping the ward policies, procedures and fire book up to date.
- Act as a fire marshal.
- Assist in the induction of new staff into electronic systems and processes on the ward.
- Taking minutes for staff/patient meetings as required.
- Cover for team administrator post when required.
- Act as a smart card manager, liaise with CAST, IT and ID badges department regarding issues with cards.
- Responsible for office and clinical equipment’s maintenance; report to IT department or clinical device maintenance company for any maintenance, fault and repairs as required.

**Please note**:

- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Employees are expected to undertake mandatory and statutory training related to their role.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment