Customer Service Coordinator
1 day ago
Our well established client is seeking an experienced customer service professional to provide excellent support to all customers with technical difficulties.
- **Location**:High Wycombe, office based
- **Working Hours**: Monday to Friday, 08:30AM - 5:30PM
**Your role**:
- Provide regular contact with all our customers, building relationships and showing empathy whilst working towards finding solutions, in a timely manner.
- Liaise with the Service & Support technical team to provide information and quotes to our clients
- Schedule engineers in line with each client's service level agreement
- Manage the engineer's diary ensuring sufficient time to travel to/from each site as well as coordinating their time on site.
- Ensure that record keeping is at its best and up to date to include spreadsheets, ticketing systems and the Service & Support diary as well as sending tickets/reports to clients on completion of works.
- Responsible for the resolution of all reported faults from first point of contact through to completion
- Constant contact with procurement department, always reassuring those orders are documented, placed, received, and return engineer visits booked as necessary
The person:
- Previous customer service experience
- Enthusiastic with a good telephone manner
- Strong desire to learn
- Good computer skills are essential, in particular experience using Microsoft Outlook, Word and Excel, ideally up to intermediate level. Training will be provided on the bespoke ticketing system
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