Trainee Customer Service Agent
2 weeks ago
As a Trainee Customer Service Agent, you will play a vital role in supporting our direct marketing campaigns by providing outstanding customer service and building positive relationships with clients. This entry-level position is perfect for individuals who enjoy interacting with people and are eager to develop their communication and problem-solving skills. Full training and mentorship will be provided to help you excel in your role.
**Key Responsibilities**:
- Engage with customers face-to-face to provide product information and assistance.
- Address customer inquiries and resolve issues in a professional and friendly manner.
- Maintain a positive brand image and promote products or services effectively.
- Collect customer feedback and communicate insights to the marketing team.
- Support the sales team by facilitating smooth customer interactions.
- Manage customer data accurately and ensure privacy and confidentiality.
- Assist in setting up promotional displays and event booths when required.
**Requirements**:
- Excellent communication and interpersonal skills.
- Positive attitude, enthusiastic, and customer-oriented.
- Ability to work well in a team as well as independently.
- Strong problem-solving skills and the ability to handle challenging situations with professionalism.
- Organisational skills and attention to detail.
- Flexibility to work on weekends and evenings when necessary.
- No prior experience required - full training provided.
**Benefits**:
- Comprehensive training and ongoing development opportunities.
- Clear career progression within the company.
- Dynamic and supportive work environment.
- Opportunities to participate in exciting events and promotional activities.
**How to Apply**:
If you are passionate about customer service, enjoy face-to-face interactions, and are eager to start your career in marketing, we would love to hear from you
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Merseyside, L18 1DG (required)
Work Location: In person
Application deadline: 08/03/2025
Expected start date: 10/03/2025
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