Customer Services Executive

7 days ago

Woking, United Kingdom The E-Scooter Co. Full time

The E-Scooter Co. are looking for a Customer Service Executive to join our growing team The Customer Services Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Requires and interest in Personal Electric-vehicles, the ability to work under pressure and strong Customer skills. The target is to ensure excellent service standards and maintain high customer satisfaction.

**Job functions**:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Selling and suggesting products to customers
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Assist with placement of orders, refunds, or exchanges
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Inform customer of deals and promotions
- Sell products and services

**Requirements**:

- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise and manage time effectively

**Customer service Executive top skills & proficiencies**:

- Customer Service
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organisational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills

**Salary**: £16,000.00-£20,000.00 per year

Additional pay:

- Yearly bonus

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Application deadline: 14/04/2021
Reference ID: 0012

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