Customer Services Executive

2 weeks ago

Woking, United Kingdom Zone3 Ltd Full time

ZONE3 is a British owned company and proud leaders in the **Sports Apparel** and **Triathlon **market. We are striving to become the world's number one triathlon brand. With a focus on product development and design, we offer award-winning sports apparel and leisure fashion clothing, including wetsuits, triwear, cycle wear, swimwear, and accessories. Our products are available online, in over 50 retailers in the UK, and in over 30 countries worldwide. Visit our website career page for more information.

We are looking for aexperienced **Customer Service Executive** to join our growing DTC Customer Services team, responsible for providing a first class experience to ZONE3 customers.

The CS team are the frontline to our customers and play an integral part in ensuring satisfaction and brand loyalty, two things which are very important to ZONE3. As such, the role involves becoming a product expert, living and breathing the ZONE3 range in order to give the best support and advice.

This is a full time permanent role with a flexible hybrid working pattern. It would suit someone keen to work in a friendly progressive team with affinity to the sports good industry.

**Key Responsibilities**:

- Deliver an outstanding, industry leading customer experience to ZONE3 eCommerce customers.
- Respond to customer enquiries in a professional and efficient manner across all contact channels.
- Take accountability for delivering high standards of service in support of team KPIS.
- Liaise with internal stakeholders in pursuit of issue resolution.
- Willing to support other teams in delivering key business objectives.

**Essential Skills**:

- Experience in a direct to consumer customer services role.
- Excellent verbal and written communication skills.
- Patience and tenacity.
- Very organised with the ability to prioritise.
- IT literate with Microsoft suites of software.

**Preferred Skills**:

- Experience within the sports goods industry or ecommerce.
- Knowledge of an ERP System.
- Experience with Gorgias or similar CS platform
- Experience of Shopify Plus.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Work Location: In person

  • Customer Services Executive

    1 week ago

    Woking, United Kingdom Amber Employment Services Full time

    **Role**:Customer Services exec **Location**:Woking **Hours**: full time, permanent - Office Based Customer focussed person required to join a growing team, if you have an interest in current technology this will be the role for you. As a customer service executive, you will be speaking with potential customers, offering advice, and answering questionsabout...

  • Customer Services Executive

    1 week ago

    Woking, United Kingdom The E-Scooter Co. Full time

    The E-Scooter Co. are looking for a Customer Service Executive to join our growing team! The Customer Services Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. Requires...

  • Customer Relationship Executive

    1 day ago

    Woking, United Kingdom Asahi Europe & International Full time

    **Customer Relationship Executive** Asahi UK are looking for a Customer Relationship Executive to join our Supply Chain function. The Customer Relationship Exec is responsible for supporting the team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides...

  • Customer Success Executive at Cameron Pink

    3 days ago

    Woking, United Kingdom School Result Full time

    Customer Success Executive at Cameron Pink Overview Cameron Pink is hiring a Customer Success Executive to join its fast-growing SaaS team in Woking, Surrey. This hybrid role offers a competitive salary of £35,000–£40,000 per annum, plus up to £5,000 in OTE incentives, equity options, and a comprehensive benefits package. If you’re passionate about...

  • Sales Executive

    2 weeks ago

    Woking, United Kingdom webuyanycar Full time

    Join to apply for the Sales Executive role at webuyanycar1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewJob: Sales ExecutiveSalary: £27,100 per year (OTE £34,120)Bonus: Fantastic monthly bonus and annual bonus based on company performanceHours: You will work 42.5 hours per week on a...

  • Support Engineer

    5 days ago

    Woking, United Kingdom Travers Executive Search Full time

    Job Description Support Engineer (Field‑Based) – On‑Site, Customer Facing Base salary : £40K–£47K + vehicle allowance + on‑call upon qualification Locations : Midlands / South West / North West (regional roles) We’re looking for a hands‑on Support Engineer who enjoys meeting customers, solving problems on‑site, and working independently....

  • Sales Executive

    3 days ago

    Woking, United Kingdom We Buy Any Car Ltd. Full time

    About The RoleJob: Sales ExecutiveSalary: £25,380 per year (OTE £32,400)Bonus: Fantastic monthly bonus and annual bonus based on company performanceHours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.We are the UK’s favourite car-buying service and we are growing FAST! We have over 500...

  • Sales Executive

    3 days ago

    Woking, United Kingdom Jago Consultants Full time

    Job DescriptionUsed and / or New Car Sales Executive required by my Main Dealer Motor Garage based nr Woking in Surrey. Job Role – New or Used Sales Executive Job Location – Woking, Surrey Good basic and OTE Used and or New Car Sales Executive Role: Experience within the Motor Trade as a Sales Executive Must have experience of and enjoy working in a fast...

  • Sales Executive

    7 days ago

    Woking, United Kingdom Orsted Recruitment Ltd Full time

    Sales Executive – Home Improvements – Aluminium Windows, Doors, Roof Lights & Home Improvements Product Knowledge: Aluminium Windows, Doors, Roof Lights & Home ImprovementsLocation: SurreyRoute to Market: Retail sales to the architectural residential market via the public, architects & housing developers.Salary / Package: £30k - £40k basic salary (DOE)...

  • Customer Service Consultant

    1 week ago

    Woking, United Kingdom TSB Bank Full time

    Job Role: Customer Service ConsultantFunction: Mortgage Servicing, Customer Service OperationsContract type: 12 month fixed term contractLocation: Barnwood, Gloucester (fully remote)Closing date: 12 December 25Start Date: 09 February 26 At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a...