Junior Collections Assistant

Job Title : Junior Collections Assistant

Job Overview

The role of the junior collections assistant sits within the collections team in London. You will be providing assistance to collections activities within the London office which will help to reduce lock-up and the firm's indebtedness. This role will allow you to develop and demonstrate core skills like teamwork, organisational skills, problem solving and communication with stakeholders at all levels.

Our strength comes from our teamwork and working as a highly talented and collaborative team.

Who you will work with

You will predominantly be working with the collections team in London but you could also have contact with fee earners, legal secretaries and the offshore team in Delhi. Being a part of Partnership Finance, the role will enable you to liaise with other areas within this wider team - namely billing, operations/cashiering and reporting.

What you will be responsible for

The specific purpose of this role is to provide assistance to the collections team within the London office. You will be required to adhere to firm policies and procedures and need to be able to work as part of a team and be able to work to tight deadlines.

What you will do

Operational Activities and Tasks:

- Following up on invoice status in the absence of team members
- Assisting with eBilling rejections
- Cash Allocation
- Analysis of Reports
- Updating the Debt Tool/GPMS Notepads
- Matter Reconciliation requests
- Query Resolution - following up with internal stakeholders to ensure prompt resolution of queries.
- Ad-hoc tasks as and when required

Your career experience so far

**Skills**:You should be familiar and confident in following a pre-determined set of processes and be competent in completing and recording tasks into a practice management or similar system.

You should be able to demonstrate excellent communication skills, both verbal and written, with the ability to escalate/collaborate with team members in achieving successful outcomes that meet business needs. You should possess the confidence to communicate with people at all levels both internally and externally.

You should be able to demonstrate excellent organisational skills, with an aptitude to understand new concepts quickly.

You will need a flexible working approach and be solution focused in delivering the role's responsibilities.

**Experience**:
You will have previous experience of working within a credit control / collections team, ideally from Professional Services or a similar environment. You will have some experience of working in a target driven environment and will have a proven track record of delivering and exceeding targets.

Knowledge:
You will be able to demonstrate a sound knowledge of Excel and Word.

You will be motivated and have a willingness to learn.

Qualifications:
You will hold 5 GCSE's (or equivalent) grades A-C, including Maths and English.

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and develop your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

You will be given on the job training, specifically around the processes and procedures we have in place. Notwithstanding, you can access the firms' academy website for personal training, which covers technical skills through to improving your confidence and resilience.

We are conscious of workplace wellbeing and we have a designated team member who is a mental health first aider. We run a variety of social events for networking, these operate on different scales and can vary in size from just the collections team or the wider partnership finance team.

About the Firm

Whatever your area of expertise, you will find a range of career opportunities at Clifford Chance. And wherever you’re heading, Clifford Chance is where you can be true to your ambitions.

Our firm, work and people span jurisdictions, cultures and languages. In a world where commercial success increasingly relies on globalisation, we offer clients a truly international perspective, and we offer our people a rewarding and stimulating career.

We're proud of our approachable, friendly and team-based way of working. Highly professional and self-assured, with an entrepreneurial streak, our people are more than happy to share their expertise and knowledge.

Equal opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment inclu