Assistant Head Housekeeper

1 week ago

Torquay, United Kingdom TLH Leisure Resort Full time

It’s an exciting time to join Team TLH. We’re on a mission to be the 'Number One choice for all Hotel Based Leisure in Torquay' with an ambition to be busy 365 days a year Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As an Assistant Head Housekeeper, you will be responsible for supporting the Head Housekeeper to run the department and ensuring our rooms are clean and presented to our company standards.

**Previous experience working in a Housekeeping environment is essential to this role, in addition to basic phone & computer skills.**

**Your responsibilities will include**:

- Support the Head Housekeeper in the running of the Housekeeping department
- Provide a high level of cleaning and standards of bedrooms, bathrooms and public areas as required
- Work on the rooms when required and to train and coach team members
- Check and ensure rooms are completed to a high standard
- Covering distribution of work to support the Head Housekeeper during days off and holidays
- Supervise and look after the team when required to support the operations

**Our values - STARS**
- **Service** - Ensuring rooms are exceptionally clean and tidy for all guests.
- **Teamwork** - Working closely and supporting the Head Housekeeper with the smooth running of the housekeeping department ensuring that all rooms are completed on time and to a high standard.
- **Attitude** - Maintaining a positive and happy attitude when you are in customer-facing areas providing good people skills and excellent customer service understanding that you play a key role within the TLH Team.
- **Respect** - Being respectful to guests when you are entering and leaving their rooms as well as when you are working in the public areas.
- **Safe and Sustainable** - Have a good understanding of Health and Safety and infection control cleaning practices. Reduce waste and plastic use. Provide a safe environment for all by understanding risks.

**What we have to offer**:
As part of the TLH Housekeeping team, you will be mainly working in the morning giving you more time to enjoy our team discounts including:

- Free use of the leisure facilities (during selected times)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Up to 28 days annual leave

**Hours and rate of pay**

This is a permanent part-time role of 25 hours over 5 days, requiring some weekend availability and availability during school holidays.

Hourly Rate: £11.79 per hour.

**About TLH Leisure Resort**

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

**Ready to apply?**

**Job Types**: Part-time, Permanent

Pay: £9.54 per hour

Expected hours: 25 per week

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

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