3rd Line Support Engineer

1 day ago

Cardiff, United Kingdom IntaPeople Full time

Looking for a 3 rd line support engineer role where you can work remotely with occasional visits to the office with a structured roadmap for progression? We’re helping our Cardiff based client scale up the support team.

**About the company**:

- With a sterling reputation as one of the UK’s best employers, there is a lot of fluidity within the company and they actively promote from within the internal team.
- The business offers a budget for L&D as well as assigns time for upskilling.

**About the role**:

- Day to day activities include incident, request, and problem management. Implementing new solutions, upgrades, and continual service improvements working with 3rd parties and colleagues from other teams and raising change requests when required, followingthe policies and procedures set by our governance team.
- The IT Service Desk will triage incidents before being assigned to our team. The incident will either be resolved by ourselves, utilising the resources and services from other IT teams within the business or engaging with 3rd parties.
- The team works closely with the IT Service Desk to support the solution with first-time fix resolutions. The team will conduct knowledge transfer, documentation, workshops, or training sessions, whichever means is most appropriate.

**Exposure to any of these technologies/activities is advantageous for the role.**
- Microsoft Server Operating systems.
- Linux (RedHat, Centos, Ubuntu)
- Experience in working with cloud providers eg Azure, AWS, GCP and private cloud technologies
- Microsoft Dynamics, Office 365 suite, Active Directory.
- An understanding of Firewalls, Networking technologies, and Load Balancers.
- IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA, MCSE etc.

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