Content Designer

**Job Title**

Content Designer

**Responsible for**

All projects

**Team**

Product

**Responsible to**

Product Manager

**Company Overview**

Dealer UK includes Ibcos Computers Ltd and Catalyst Computer Systems Ltd. Both businesses provide Dealer Management Software, with Ibcos focusing on the industries of Agriculture, Construction and Garden Machinery and Catalyst focusing on the industries of Motorcycle, Caravan and Motorhome, Retail and Trade and Agriculture. We help Dealers manage all areas of the business operations from parts and service, through sales and finance, with innovative solutions to achieve their business objectives.

The Product Team are part of the R&D Team and work for Ibcos and Catalyst. The Product Team consists of a Product Manager and a number of Business Analysts that work on different projects across both businesses. This Business Analyst role will focus on projects for Ibcos and will report into the Product Manager.

**Job Overview**

As our first Content Designer, you will be responsible for introducing new and innovative ways to produce and publish content, including updating existing Help content on our existing Help platform.

You will work closely with other teams to understand the needs of our customers and our internal teams, and you will be responsible for helping users step through the system and find the information they need in the simplest, smartest way possible ensuring that they get the most from our products.

In collaboration with our Product Manager, you will contribute to our evolving content strategy, operations, and processes.

This is a position that will mean working across the products from both companies.

**Key Responsibilities**
- Expand and develop our Help centre to include user-first, accessible content encompassing product documentation, FAQ’s and Knowledge Base articles
- Create, improve, and manage user-centred content using analytics, user feedback, and user research
- Work with the R & D team to gather user feedback to map end-to-end journeys
- Review content to ensure it’s accurate, relevant
- Work with Marketing to develop a style guide
- Drive user adoption of features by researching and creating Digital and In App content
- Develop Company best practices and standards for use across all content
- Keep abreast of system enhancements to ensure that content is up to date and relevant for its purpose
- Support the continuous improvement of the user experience and product

**Qualifications Required**

**Essential** - educated to Degree standard or have equivalent work experience, excellent written and spoken English, proven experience in a similar role

**Experience Required**

**Essential** - experience using content management systems, expertise of creating digital content that is concise accurate, relevant, and suitable for the audience, experience developing a Help Centre

**Desirable** - experience of design thinking, experience of using digital adoption tools, experience of user research and other UX research methods

**Suitable for someone who**
- Is passionate about delivering high quality content, which provides benefits to our customers
- Can develop effective working relationships through face to face and remote communication channels
- Can demonstrate excellent communication and presentation skills, both written and verbal, to enable effective collaboration with internal and external stakeholders as well as creating clear and concise content
- Can adapt communication styles to suit different situations and the requirements of the audience, dealing with any issues using sensitivity, diplomacy, and negotiation
- Is methodical and organised with excellent time management and multi-tasking skills to facilitate working simultaneously on multiple projects of varying levels of complexity to agreed deadlines
- Has a high level of English spelling and grammar, with excellent attention to detail, producing highly accurate work
- Can adapt to an often fastmoving, changeable situation in a high-pressure environment

**Competencies**

Good Communicator - You can effectively communicate with people at all levels both internally and externally

Credible - You know what you're talking about and can back this up with evidence

Analytical - You have strong research skills and can structure and process qualitative or quantitative data to draw insightful conclusions and report your findings clearly

Organised - You're methodical and organised, with excellent time management and multi-tasking skills that allow you to plan and prioritise work in an efficient and productive manner

Precise - You ensure that all tasks are followed through to completion, you are accurate in your communication and exact in your delivery

Positive - You convey an optimistic and confident approach to situations

Interested - You want to learn more about what you and the company does

Committed - You do what you say you’ll do; people can count on you

Respectful - You tr