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Order Fulfilment Coordinator
2 weeks ago
Roundel Manufacturing Limited is one of the premium suppliers to the UK’s house builders of bespoke kitchen, bedroom, bathroom, and home study furniture. We are a family-owned business with more than 50 years’ experience working in this sector, successfully supplying from our manufacturing base in Washington in the North East of England. Roundel engages in the design, manufacture, supply, and installation of affordable and luxury-fitted furniture. The success of the company is based upon a policy to provide customers with a personal and professional service together with the flexibility to respond quickly to changes in market and customer trends. We currently have a vacancy within our administration function as a Order Fulfilment Coordinator. The role is permanent upon a successful 6-month probation period. The role will be office based and duties will include but not limited to; - Compile and distribute daily reports detailing the progress of deliveries to the service teams - Distribute daily Production KPIs - Processing various departments' Production paperwork for kitchens and remedial orders. Sorting all paperwork to ensure that the relevant department receives only the information that they require to enable accurate resource planning - Tracking and managing amends to Production orders - Receiving and reporting on returned delivery notes, ensuring compliance elements are reached and documents are available on the internal retrieval system, ensuring the location - Producing labels for sample orders - Distributing documents to internal and external parties, including Site Manuals and Homeowner Guides - Managing the Operations Helpdesk, assigning queries to the appropriate departments, resolving, and answering queries where relevant, recognising escalation requests, and dealing with these appropriately - Making arrangements for orders scheduled to be delivered by courier, including raising the order on the supplier’s system, managing requests for information on consignments, and raising claims if consignments are lost or damaged - Raise and complete shortages, as instructed. - Ensuring orders that require quality checking are clearly identifiable We prioritise safety by following equipment operation protocols and adherence to company procedures is key, ensuring a "Right First Time" product for our customers. Additionally, we maintain a clean, safe, and organised workspace. Essential - Competent I.T. Skills - Powerpoint, Word, Excel, Outlook, etc. - Good communication skills. - Ability to work on your own as well as part of a Team. - Self-motivated and focused. - Ability to prioritise and manage a changing workload Desirable - Knowledge of Products and furniture industry. The working hours are Monday to Friday (hours to be discussed) and overtime may be required to comply with business needs. **Job Types**: Full-time, Permanent Pay: £23,400.00 per year **Benefits**: - Additional leave - Company pension - Employee discount - Free parking - On-site parking Schedule: - Day shift - Monday to Friday Work Location: In person Application deadline: 15/11/2024 Reference ID: OF1
