Customer Service Advisor

We pride ourselves on manufacturing luxury, quality Park homes & lodges, and are looking for a Customer Service Advisor who is just as passionate about providing exceptional levels of service as we are

We have an amazing Sales and Marketing, who do a great job of assisting our customers on their journey to buying their new home. It will be your responsibility, as a brand ambassador, to ensure there is a seamless finish post home delivery.

You'll be working within a company full of driven people who strive to keep Tingdene as the leading manufacturer of park homes and holiday lodges.

So, if working within a fast-paced, ever evolving, and rewarding environment sounds up your street, then we've got the job for you

What your new role will involve:

- Responding to customer enquiries and aftersales faults with their homes and managing the process from initial contact to call resolution.
- Collate all relevant information, process the customers matter accurately and by agreed deadlines.
- Escalate high level complaints or reoccurring issues to the relevant person as a matter of urgency
- Maintain the Customer Care Inbox to ensure all enquires are being responded to daily.
- Answer all in bound phone calls and deal with customers' requirements daily.
- Maintain the database systems to ensure that all the customer information remains accurate this includes following up with all customers contact enquires and issues so that customers are kept up to date.
- Carry out any other general Customer Service and administrative tasks as required.
- Liaise with engineers and other departments to resolve any customer issues or queries.
- Contribute to team effort by accomplishing related results as needed.
- Ensuring customer database is maintained within GDPR regulations.
- Monitor each customer through the aftercare process, until completion.
- Work closing with the Customer Care Team Leader and deal with any ad hoc queries in their absence.
- Regularly carry out outbound calls to customers complete and customer feedback form and to monitor customer satisfaction levels whilst pro-actively sharing ideas to improve the customer service process.
- Servicing customer requirements and regularly making product recommendations or suggestions.

We would welcome applicants with the following skills and attributes; Customer service, Complaints, Park Leisure Homes, Holiday, Lodge, Outbound Calls, Inbound Calls, B2B, B2C, PC Literate, Customer Service, Call Centre, Telephony, Communication, ComplaintsHandling, Contact Centre, Estate Agent, Aftersales, Administration.

**Benefits** 30 days annual leave - inclusive of statutory days / Aviva Workplace Pension Scheme

**Essential Skills**:

- Prior Customer Service experience.
- We are looking for a genuine team player who is self-motivated and ambitious.
- Friendly confident telephone manner.
- B2B or B2C customer service experience.
- Results driven.
- Target focused.
- Dynamic personality who is able to open doors.
- PC Literate.

**Desired Skills**:

- Park Home and Leisure lodge industry experience or similar knowledge.

**About Company** Since 1969, Tingdene Homes has been one of the UK's leading manufacturers of park homes and holiday lodges. A proudly independent business, its continued success is built on an unwavering commitment to quality and innovation, with a proven record spanningmore than five decades.

Based in Wellingborough, Northamptonshire, Tingdene Homes employing over 250 people and is a steadfast and long-standing supporter of British manufacturing. All homes and lodges are constructed to BS3632 standards in its state-of-the-art production facility,positioned just a stone's throw from their Head Office and showroom, which remains the UK's only permanent indoor exhibition space for park homes and holiday lodges.

Tingdene's market-leading collection of park homes and holiday lodges is continually refreshed with new design-led introductions that embrace the latest developments in sustainability and performance. Guests are invited to discover the 'Tingdene Difference'with several designs displayed at any time within Tingdene's refurbished and fully accessible showroom.