Service Advisor

23 hours ago

Wellingborough, United Kingdom Central Garage Ford Full time

**Overview**
We are seeking a motivated and customer-oriented Service Advisor to join our dynamic team. In this role, you will be the primary point of contact for customers seeking vehicle service and maintenance. Your expertise in mechanical knowledge and exceptional customer service skills will ensure that our clients receive the highest level of support. As a Service Advisor, you will play a crucial role in enhancing customer satisfaction and driving business success.

**Responsibilities**
- Greet customers promptly and professionally, assessing their service needs.
- Provide detailed explanations of services required and recommend additional services when appropriate.
- Handle cash transactions accurately and efficiently, ensuring proper documentation.
- Maintain an organised record of customer interactions and service history.
- Collaborate with technicians to ensure timely completion of services.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
- Upsell products and services based on customer needs and preferences.
- Stay updated on product knowledge, industry trends, and company policies.

**Skills**
- Strong customer service skills with the ability to build rapport with clients.
- Proficient in cash handling procedures and financial transactions.
- Solid mechanical knowledge to effectively communicate service requirements to customers.
- Experience in upselling services or products is highly desirable.
- Excellent communication skills, both verbal and written, with attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- Strong organisational skills to manage multiple tasks efficiently.

Join us as a Service Advisor and contribute to our commitment to delivering outstanding service while enhancing your career in the automotive industry.

Pay: From £30,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- service advisor: 2 years (required)
- Motor Trade: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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