Jcb Trainee Service Advisor

**Role Overview & Location**:
Dennison JCB has an exciting new opportunity for you to join our team as a Full Time Trainee Service Advisor. This is an excellent entry-level opportunity for a person to grow your career with an extremely successful business and to develop your skillset by learning and working alongside our established Customer Service department.

This position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick. The core hours of work will be 08:30 - 17:00 Monday to Friday; however, some flexibility will be expected outside of these hours as needed due to operational requirements.
- As an equal opportunities employer, Dennison JCB welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability._

**About The Role**

**Key Duties**:

- Assisting in the implementation of overall warranty procedures and policies in line with manufacturer guidelines
- Booking in service visits for customer machines (live link / customer call / engineer request / sales referral) including any additional work required with a full understanding of the product, system, customer account including pricing, programmes and any technical knowledge would be an advantage
- Completion of customer invoicing, with a clear understanding of customer accounts, all work that has been completed and when and where the escalation process would be brought in
- Taking responsibility for department growth and retail opportunities within your control, by understanding your product, customers & campaign awareness
- Proactively endorse the brand of Dennisons and JCB, by having a clear understanding of the history and heritage and how that can support loyalty in the culture
- Be aware of legislation around the role of aftersales to ensure all is adhered to e.g. health and safety, policies and procedures and statutory requirements.
- Other general administration duties, such as running various daily, weekly and monthly reports, updating customer database and general administrative duties.
- Ad hoc duties commensurate with the position

**Required Criteria**
- An excellent level of computer literacy is essential
- Possess excellent attention to detail and ensure accuracy of a very high standard
- Ability to communicate effectively (verbally and written) at all levels, both internally and externally, in a professional manner (must be confident with telephone communication)
- Excellent organisational skills with the ability to prioritise workload efficiently
- Be a fast learner
- Be organised, methodical, proactive and enthusiastic
- Have the ability to work as part of a team and be able to work on own initiative
- Have a warm, friendly and outgoing personality
- Be willing to accept change and have the ability to be flexible to adapt accordingly as business needs require
- Be open and honest at all times and always work with integrity
- Possess a willingness to learn and succeed
- Insist on the highest quality work
- Positive approach

**Desired Criteria**
- Experience of working within an administration role in a fast paced business setting would be advantageous

**Skills Needed**

Customer Relationship Management, Administrative skills, Organisational skills

**About The Company**

We believe our staff are our most valuable asset.

We appreciate the input of every member of the team and always strive to reward hard work and good performance.

Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
**Company Culture**
- Generous holiday entitlement
- Access to a pension scheme with generous employer contributions
- Healthcare benefits
- Retail discount scheme
- Cycle to Work Scheme
- Gym/Leisure Centre membership
- Death in service benefit
- Free on-site parking at all our sites
- Ongoing training and development opportunities with global brand manufacturer training
- Long Service recognition
- A friendly work atmosphere within a real team environment
- Long term career prospects

**Company Benefits**

Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition

**Salary**

Not disclosed