Motor Service Advisor

1 week ago


Ballyclare, United Kingdom VANRATH Full time

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a **Service Advisor **position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.

**Permanent role.**

Place of work is **Ballyclare**

**Salary**

**Fully Negotiable **_+ Fantastic benefits, company pension scheme, etc._

**Responsibilities**:

- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
- Previous experience within a Customer Service role
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Full valid UK driving license

INDJG

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

Reference ID: 34436



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