Publishing & Collections Customer Service

1 week ago

Ringwood, United Kingdom Comdata Group London Full time

**Job Title**:Contact Centre Consultant (English)

**Salary**:£19,760.00 + bonus

**Location**:Comdata Group - Database Factory, Ringwood.
Training sessions conducted on site.

**Hours**:40 paid hours per week.

**Shifts**:A rota is supplied every two weeks with your working hours. Typical working hours for this role are 9.00 am - 5.00 pm and 11.30 am - 8.00 pm. Contracted hours are 7.00am - 10.00pm Monday to Sunday.
You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.00 pm.

**Main Purpose of Role**

**Skills Requirements**
- Fluent in English
- Confident with IT systems, basic knowledge of Excel and Word is beneficial
- Previous customer service experience beneficial but not essential
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Previous call centre/back office experience (desirable)
**Who are Comdata Group?**

**Why work for us?**
- Comdata working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £500
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Weekly dress down day
- Cycle to work scheme

**Position in Organisation**
The Contact Centre Consultant will report directly into the Customer Experience Team Manager and will have various support from colleagues nearby which will always be on hand.

**Operational Days and Hours**

**Database & Systems & Training**

Full training will be given by Comdata and will include supporting on-going training requirements for
the duration of the project. You will also receive a full company induction that will include many areas
such as Data Protection Act (DPA) the DBF Quality Management System and all other systems and soft
skills training.

**Opportunity for Growth**

Across the campaign the team will have SMART objectives. These will be communicated by the Customer experience Director (on behalf of the client).

Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.

**Salary**: £19,760.00 per year

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Ringwood, BH14 1HD: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Customer Service

    2 weeks ago

    Ringwood, United Kingdom Earth Broadband Full time

    Must be local to Ringwood and be prepared to travel to our Ringwood office Monday-Friday. We're looking for someone in Customer Service to join our team and help us make a difference in the broadband industry. You will be working alongside our CEO. Every day will be different, and being a start-up, there are so many opportunities for you to...

  • Customer Service Assistant

    2 days ago

    Ringwood, Hampshire, United Kingdom South West Recruitment Full time £24,420 - £30,240 per year

    Job DescriptionOur established client based in Ringwood is looking to recruit a full time Customer Admin Assistants to help their customers inbound telephone enquiries and magazine subscriptions via email and web chat. This is a lovely campaign with a great team atmosphere. The client works as an outsourcer for a number of partworks clients who specialise in...

  • Customer Care Advisor

    2 weeks ago

    Ringwood, United Kingdom Clarivate Full time

    We are looking for a **_Customer Care Advisor _**to join our global Books team! The main purpose of the Customer Care Advisor is to provide initial assistance, troubleshooting, and problem resolution to internal and external stakeholders and enhance the reputation of the Company by providing great Customer Service. **About You - experience, education,...

  • Customer Service

    2 days ago

    Ringwood, United Kingdom Message Direct Full time

    We want to hear from people who are passionate to deliver a world-class experience for our clients and their callers. **Benefits for Customer Service Representative**: - Annual salary of £24,960 - A wonderful working environment in the office - An energetic and highly professional team - A rewarding day, full of varied caller experiences - Ability to work...

  • Customer Service Consultant

    2 weeks ago

    Ringwood, United Kingdom The Work Shop Resourcing Ltd Full time

    We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. Customer Service Consultant job specifications: * Answer inbound telephone calls, respond to...

  • Customer Service Administrator

    2 weeks ago

    Ringwood, United Kingdom Churchill Living Full time

    Job title: Customer Service Administrator Location: Office based in Ringwood, Hampshire, BH24 3SG, with occasional travel to sites Hours: 37 per week, Monday to Friday Rewards and Benefits: Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits Churchill Retirement Living are a specialist, 5-star...

  • Cashier/customer Service

    2 weeks ago

    Ringwood, United Kingdom LRM Retail (Shell) Full time

    Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything working well. Above everything, they enjoy helping customers to have a great day. Responsibilities include: - Welcoming and greeting customers. - Providing great customer satisfaction through excellent...

  • Customer Service Agent

    1 week ago

    Ringwood, United Kingdom Konecta Full time

    Job Title: Customer Service Agent Clients: Hertz 24/7 Salary: 40 paid hours per week, plus up to £100 monthly bonus. Location: Konecta, Ringwood Working Location: Konecta, Pullman Way, Ringwood, Hampshire - Hybrid Hours: 40 hours per week Main Purpose of Role Konecta is pleased to offer this opportunity working on behalf of a Hertz 24/7 to provide...

  • Customer Service Executive

    1 week ago

    Ringwood, United Kingdom MPLOY STAFFING SOLUTIONS LTD Full time

    **Customer Service Executive** **Location: Ringwood** **Salary: £30,000 - £35,000 p/a (OTE £40,000)** **Hours: shifts between 7:30am - 6pm (1 in 4 Saturdays 8am - 2pm)** **FREE onsite parking** Are you hungry to succeed, and want to be part of a fantastic team with a great earning potential? If yes, then we want to hear from you! Our client is...

  • Customer Service Advisor

    2 days ago

    Ringwood, Hampshire, United Kingdom South West Recruitment Full time £18,000 - £30,000 per year

    Job DescriptionOur established client based in Ringwood is looking to recruit a full time Customer Service Admins to join multi-channel Contact Centre.  The role is an Inbound contact centre role, that will involve handling  new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on...