Senior Pensions Administrator

2 weeks ago

Welwyn Garden City, United Kingdom WTW Full time

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pension professionals. In the role of Senior Pensions Administrator, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active rolein mentoring and checking the work of the Pensions Administrators.
As a reward for your efforts we will offer you a competitive salary and benefits package along with potential progression opportunity, support and further training. This role is based in Welwyn Garden City, however we also have opportunities in Redhill andLeeds.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, roleand clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
**The Role**:

- Working within an administration team, servicing both member and client queries in relation to DB and some DC pension schemes.
- In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
- Deputise in the absence of the Team Leader.
- Be a senior point of reference on technical issues and non-standard cases.
- Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
- Train, support and mentor junior associates and hold regular feedback sessions.
- Assist in more complex/project work when required including complaints.
- Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
- Ensure that targets and deadlines are met.

**The Requirements**:

- Experience of administrating occupational pension schemes.
- Experience of coaching and supporting less experienced associates.
- Excellent interpersonal skills to include good written and verbal communication.
- Good time management skills and the ability to organise and prioritise own workload.
- Able to work to a high level of accuracy.
- Customer and quality focused.
- Computer literate.

**Equal Opportunity Employer

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