Senior Projects Pensions Administrator

We are hiring for a Senior Pensions Projects Administrator who would be based in one of our offices in Welwyn. As a Senior Pensions Projects Administrator, you will be making a difference within our leading pension administration business. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In this role, you will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions. You would be running and managing large projects successfully, maintaining existing reporting requirements and ensuring that full system automation is achieved.

The role is an exciting opportunity to build on your previous experience and knowledge. You will have the opportunity to further your career by learning new skills and engaging in continuous development via formal training, on the job learning and professional qualifications.

You will work on a variety of different clients, with pension arrangements ranging from straightforward to complex, with populations covering hundreds of members to hundreds of thousands. This gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry. 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. 

The Role

• Collaborates with the Team Leader to ensure all delivery promises, and performance standards are achieved. This includes monitoring of individual and team performance and escalating issues and cases to the Team Leader when required. 
• Provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team.
• Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across a range of different member pension schemes.
• Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget.  
• Develops homepages, precedent documents and produces test packs for automation, test and signs off calculations for DB and DC members.
• Assists and prepares large mailing projects to members.
• Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements. 
• Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and complaints.
• Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.

The Requirements

• Previous experience working in an occupational pension administration team (DB experience would be desirable, however experience within DC and/hybrid would also be considered) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
• Experience of working and managing small projects is desirable.
• Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
• High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
• Experience of coaching and supporting less experienced colleagues.
• Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. 
• Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client / member queries or projects at the same time, whilst maintaining a high-quality service.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Equal Opportunity Employer

(OGB2)