Graduate Opportunities with The Guinness

**Who is The Guinness Partnership?**
- The Guinness Partnership own and manage around 65,000 homes, employ 2,800 people and provide services to more than 140,000 customers.
- They describe themselves as a customer service organisation because it’s their customers that they’re here for. They were founded in 1890 to improve people’s lives and create possibilities for them. What they’re here for hasn’t changed. They fulfil that purpose, our social purpose, by providing great homes and services - including care services.
- They operate in 125 local authority areas across England. Most of their homes are homes for rent at prices significantly lower than those charged in the private market. And on tenancy terms which offer far greater security. They also provide affordable home ownership options and homes that people can purchase outright on the open market, recognising that the shortage of housing in this country affects those seeking to buy a home too.

**What are the roles?**

**1. Customer Service Graduate**:In this role, you will support the delivery of great service through four assignments in customer service, service improvement, housing management and complaints resolution. The responsibilities of the role include:
**Rotations 1-3**
- Deliver high levels of customer service which will include two rotations in desk-based teams (Help & Repairs, Tenancy Enforcement & Customer Support, Lettings, Income, Customer Experience and Complaints) and one rotation in field-based teams (Housing & Neighbourhoods).
- Maintain accurate systems records to ensure all customer interactions are recorded and customers are kept updated.
- Gain a full understanding of the end-to-end customer journey for all customer tenures.
- Support the delivery of a service improvement project or initiative, for each rotation.
- Submit a proposal in rotation 3 for a Service Improvement Project to lead in rotation 4.

**Rotation 4**
- Lead an agreed service improvement project using lean six-sigma methodology.
- Work with colleagues across the business to deliver and embed the changes.

The following outline the essential skills/experience required for this role:

- You must be educated to Level 3 (A-Level)
- You are required to have a full UK driving licence.
- Analytical approach with intellectual rigour and effective problem solving and sound judgement.
- Ability to understand, analyse, interpret, explain, and summarise complex data and issues in a logical manner
- Excellent administrative skills.
- Proven customer service experience.
- Excellent oral and written communications.
- Good knowledge of Microsoft Office.
- Good attention to detail and accurate recording of information for audit purposes.
- Ability to work under pressure and to deadlines.
- Demonstrates the Guinness Behaviours.

Some desirable skills/experience for the role include:

- Good knowledge and interest in social housing issues and services offered by registered providers and other housing regulatory bodies.
- Enhanced analytics capability

**2. Systems Developer Graduate**:In this role, you will support in the design, development and updates of the IT systems needed to support IT BAU Service and the Change Portfolio required to meet the Guinness business and operational plans.

Key responsibilities of the role include:

- Create, enhance and maintain code including working on new features, alterations and bug fixes.
- Work with stakeholders to identify the Use Cases and User Stories that define the required systems functionality.
- Gain an understanding of the Software Development Life Cycle and supporting methodologies such as Waterfall, Agile and DevOps.

The following outline the essential skills/experience required for this role:

- Degree in Information Technology/Systems, Software Engineering, or equivalent discipline.
- Analytical approach with intellectual rigour and effective problem solving and sound judgement.
- Ability to understand, analyse, interpret, explain, and summarise complex data and issues in a logical manner.
- Good written and verbal communication skills and ability to present succinctly.
- Awareness of the importance of delivering high quality and customer responsive services.
- Ability to develop effective relationships with diverse groups of people.
- Ability to collaborate and work as an effective member of a team.
- Ability to work on own initiative and to proactively communicate progress and issues to Managers.
- Ability to prioritise own work having sourced relevant inputs.
- Good knowledge of Microsoft Office.
- Demonstrates the Guinness Behaviours.

Some desirable skills/experience for the role include:

- Good knowledge and interest in social housing issues and services offered by registered providers and other housing regulatory bodies.
- Previous relevant industrial placement or personal projects highlighting any technical skillsets developed to date.

**Why should you apply?**
- These roles offers a competitive salary of