Customer Service Apprentice

1 day ago

Oldbury, United Kingdom SGS Full time

Company Description
SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 95,000 employees, we operate a network of more than 2,400 offices and laboratories around the world.

We aim to be the most competitive and the most productive service organization in the world. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are.

**Job Description**:

- **
Job Title**: Customer Service / Administration Apprentice
- **
Job Type**:Apprenticeship
- **
Hours**: 37.5 per week
- **
Job Location**:Oldbury
- **
Salary**:£13,260 per annum
- **
Benefits**:

- 10% annual bonus
- 4-8% matching company pension contributions
- Private Medical Cover and 4x Life Assurance (after one year)
- Electric Vehicle Scheme
- 24 days Annual Leave (increasing with service) plus bank holidays
- Birthday Leave Scheme
- Enhanced maternity/paternity and adoption pay
- Length of Service Awards
- Health & Wellbeing initiatives
- Christmas Vouchers

As a Customer Service Apprentice, you’ll provide administration and coordination support and provide an excellent service to internal and external clients.
**Key Accountabilities;**
- Assist with planning and scheduling of work load for all auditors in the region including contractors in order to achieve internal objectives.
- Ensure accurate data input in Purchase Requisitions / Orders and Travel Requisitions to ensure that supplier invoices can be paid and auditors can travel to their audits.
- Assist with other offices as appropriate for administrative duties where required to ensure all targets and objectives are achieved.
- Provide a support service to the client and develop/enhance customer relationships by being the initial point of contact for both telephone and face to face enquiries.

**Qualifications**:
You’ll have the ability to using initiative to meet deadlines and to seek support when appropriate. You’ll be hardworking, responsible, enthusiastic, friendly and a team player and will demonstrate a willingness to learn and adapt appropriately to change.
- the ability to solve problems and deal with difficult / challenging situations
- the ability to work using spreadsheets and databases
- the ability to produce professional written communications
- experience with MS Office, Outlook and other software in general.
- five GCSEs (or equivalent) Grades A-C including Mathematics and English Language or equivalent work experience

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