Hospitality Team Apprentice

**Job Title Hospitality Team Apprentice**

**Employer Trafford Council**

**Location **Dual Site** Trafford Town Hall (M32 0TH) _and_ Flixton House (M41 5GJ)

**Salary range Band 1 £22,366 - £22,737**

**Trafford council is a Living Wage Employer.**

Trafford Council is a Living Wage Employer - this means that we pay all our staff a minimum of the Real Living Wage rate which is currently £12 per hour. For any periods where our lowest hourly rate drops below the Real Living Wage rate applicable at the time, we provide an hourly supplement to increase pay to this level. This applies to staff who are on the lowest pay point of our Band 1 grade.

**Working Pattern Full time**

**Working hours 36.25**

**We will offer flexibility where we can if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.**

Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.

**Contract type Fixed Term for length of apprenticeship**

**Application deadline 31**st** October 2024**

**Interview date **w/c 11th November 2024***

**Interview type **In person

An opportunity has arisen for a dynamic and enthusiastic person to join as a Apprentice Hospitality Team Member. This is a full time (36.25 hours per week) and it will involve working some evenings and weekends.

Flixton House has been a popular wedding and events venue in Trafford for many years. The venue is owned and managed by Trafford Council. The venue offers the ability to host various events; weddings, parties and meetings and can accommodate up to 140 people.

“The Terrace” is a café and bar positioned within Trafford Town Hall. The café is open during weekdays providing food and drinks to the public and Colleagues in the Town Hall as well as Hospitality for meetings and events and opening the bar for large sporting events.

**About the Role**

**Town Hall Responsibilities**

When working at the Town Hall you will work within a small team serving customers with food and drink. This will include some basic food preparation and use of the till and coffee machine.

You will assist in completing the mandatory food safety and cleaning tasks both in the kitchen and in public facing areas.

During large sporting events you will work as part of the team working behind the bar and assisting with cellar management and stock control.

**Flixton House Responsibilities**

When working at Flixton House you will be a part of the team ensuring that events run smoothly. This includes set up of the venue prior to the start of the booking under the direction of the management team.

During an event you will be expected to be a hands-on member of the team working under the direction of the duty manager to assist in the running of the bar including serving drinks and using the till. On occasion you may be asked to assist the management team with some office responsibilities including taking phone call enquiries and completing some event paperwork.

**About you**

You will be someone who ideally has experience working within a hospitality environment and have the passion and drive to progress your career within the Hospitality or Events industry.

You will have excellent customer service skills and a desire to provide customers with a professional and friendly service.

As a hospitality team member, you will play an important role in providing operational support across both venues, developing your skills within the industry and completing a level 2 hospitality team member apprenticeship.

**Key duties**

As Apprentice Hospitality Team Member, you will work collaboratively with the teams in Flixton House and Trafford Town Hall to deliver efficient day to day service and excellent customer service.

You will take direction from the manager at each location to complete a variety of different tasks.

You will also participate in the apprenticeship training programme, meeting learning objectives in a timely and professional manner.

**About us***

Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.

**Our vision: Trafford where all our residents, businesses and communities thrive.**

Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.

**Additional Information**

Flexibility will be required to work outside core hours as both venues are available for hire in the evenings and/or weekends as well as hos