Ims Systems Administrator

**About The Role**:
**A bit about the role**...

Based in our IMS Team in Newcastle, you will play a crucial role in providing key Systems Administration for our nationwide scheduling system which allocated in excess of 700K jobs to over 1500 Meter readers daily. You will champion collaborative ways of working across Operations and Field teams and promote the IMS team’s key role within the MDS business, you will have regular contact with meter readers and managers in the field as well as internal and external stakeholder and will be a key point of contact for IMS Systems, forming strong relationships, aiding in problem solving and query resolution and ensuring system data is correct and up to date.

You will also play a key role in ensuring communication of updates and changes within the IMS are shared, providing updates via our internal Stay Connected pages, providing support and guidance around upcoming changes.

**Who are we?**

M Group Services Energy Retail Division is proud to be one of the UK's largest utilities support organisations - and we’re still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.

We are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.

**Key Responsibilities**:

- Maintain data integrity across IMS system suite
- Provide IMS suite expertise and guidance to Operations Centre and Field teams and wider MDS business
- Query resolution for live operations
- Champion collaborative ways of working across Operations and Field teams and promote Operations Centre’s key role within the MDS business
- Provide regular updates to the business via our Stay Connected IMS page
- Governance of IMS suite system documentation
- Set up of new starters and leavers in IMS system suite, including sector and team updates
- Data quality checks, ensuring jobs within systems are set up correctly, with the right controls and parameters, reporting any anomalies
- Provide support with system changes and updates
- Raising, monitoring and administering requests to the third party Support Portal to ensure requests are being reviewed and actioned by provider
- Responsible for IMS system administration and data integrity
- General data administration daily and weekly tasks

**What you will bring to the role**
- Problem solving and the willingness to own issues to resolution
- Ability to engage people and build relationships and advocacy
- Methodical & process driven
- Customer centric
- Excellent stakeholder management
- Attention to detail and accuracy
- Works collaboratively
- Analytical approach and mindset
- Self motivated and a team player

**What we offer...**
- 25 days holiday + 8 days bank holidays
- Pension Scheme
- Life Assurance Cover
- Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.
- Eye care vouchers
- Access to our Employee Assistance Programme and Healthcare Fund
- Reward & Recognition Scheme
- Opportunities to progress in a successful company

**_At Morrison Data Services we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued._