Charity Hub Host

**Description**:
**Charity Hub Host**
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, around 750 children and young people from across the UK arrive. Every day, doctors and nurses battle the most complex illnesses, and the brightest minds come together to achieve pioneering medical breakthroughs. And every day is a chance for you to make a difference. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential.
A better future for seriously ill children starts here.

**How you’ll make a difference**
Do you enjoy meeting and talking to new people and want to develop or use your administration and communication skills? This is the role for you.

We’re looking for volunteers to help us promote the charity to hospital staff, visitors, and patient families, raising awareness so we can support more seriously ill children. By joining the Great Ormond Street Hospital Charity (GOSH Charity) team you’ll be the face of the charity within the hospital and help increase awareness and understanding of our work within the hospital community.

**What’s involved?**:
The main purpose of the role is to host the Charity Hub, which is located within the hospital. You will be managed and supported by the Hospital Engagement Senior Executive, the operational manager of the hub. Activities **may** include:

- Accepting, recording, and receipting donations and thanking our supporters face to face.
- Inspiring people to support the charity and work of the hospital, through face-to-face conversations.
- Helping to promote our fundraising activities and events.
- Helping to support the Community Fundraising team by having conversations with people interested in fundraising, or who are members of a community group or company and connecting them to a member of the fundraising team.
- Taking donations at the desk for items such as teddy bears, pins and Christmas cards.
- Support the Hospital Engagement team and other charity and hospital teams to run engagement activities for patient families at the hub.
- Support the Hospital Engagement team to run events in the hospital to promote the charity. This may include preparing the event space, packing goody bags and setting up arts and crafts activities.
- On occasion, supporting charity staff to facilitate charity cheque presentations with supporters to recognise larger donations

**What time should you offer?**

The Charity Hub is open Monday to Friday from 10.30am to 2.30pm. Each day there are two shift times available:
**We are currently looking for volunteers to cover Monday through to Friday at the Charity Hub.**

Shift 1: 10am-1.30pm
Shift 2: 11.30am-3pm

All shifts will include a 30-minute lunch break.

Ideally, we’d like you to offer one shift a week for around six months and then we will review together.

**Where will you be based**

Charity Hub, The Lagoon, Great Ormond Street Hospital, Great Ormond Street, London, WC1N 3JH

**What can you gain from volunteering in this role?**:

- Join an enthusiastic team, meet new people, and support the work of a world-class hospital.
- Experience at providing a listening ear to patient families, and how to respond appropriately.
- Learn more about the hospital and the charity and the difference you are making.
- Use and develop your communication skills, administration skills and fundraising knowledge, enhancing your CV if that is important to you.
- Knowing that you are helping to support seriously ill children and their families.

**Training and support**
- Ongoing dedicated support and on-the-job training from the Hospital Engagement Senior Executive
- A comprehensive Charity Hub manual to guide you through all you need to know.
- Volunteer Handbook
- Regular updates how your support is making a difference.
- Online training required by the hospital including Safeguarding Level 1 adults and children, Prevent, Health and Safety, Equality and Diversity, Counter Fraud, Infection Control, Fire Awareness and Information Governance (around two hours in total).
- In person Charity Hub Host training session including a location tour, key charity and fundraising information, customer service skills and engagement scenarios (around 3.5 hours).

**We are looking for someone who**:

- Has an interest in and enthusiasm for the work of the charity and of fundraising.
- Enjoys talking to and engaging with a range of different people.
- Is prepared to deal with sensitive interactions with care and consideration.
- Can take direction, but also use their initiative and ask for support when needed.
- Is willing to handle cash and card payments when taking donations.
- Is over 18 years old.
- Has a basic working knowledge and confidence using IT, including Microsoft Excel and web-based forms to aid with data entry.
- Is comfortable to help even when the hub has quieter periods.
- Follows our policies and procedures to keep you, our staff and v