Customer Service Agent

2 days ago

Edinburgh, United Kingdom Menzies Aviation Full time

People. Passion. Pride. This is what has driven our teams since 1833.

An exciting opportunity to work at Scotland's biggest and busiest airport with a wide variety of roles available.

Here at Menzies Aviation, Safety is our number 1 priority and after extensive training you will have the opportunity to work with some of the world's most famous airlines in both passenger and cargo operations.

**Overview**

**Assist the Baggage Service Lead Agent in the assistance of passengers arriving into the airport with mishandled**

**baggage, handle customer complaints and other duties as assigned, ensuring customer service standards are**

**achieved and that Menzies aviation, airport and customer airlines policies and procedures are adhered to.**

**Main accountabilities include**
- As part of the Baggage Services team you will ensure customer reports are dealt with in a timely manner
- You will process customer's mishandled baggage using an automated or manual system ensuring full compliance with regulatory, company and airline requirements.
- Liaise with customers face-to-face and also by telephone ensuring they are informed every step of the way
- Liaise with our airline customers and baggage delivery companies.
- Ensure you deal with disruption and irregularities with confidence and composure.
- Be able to consistently deliver the highest possible customer service, whilst promoting a professional image at all times.
- You will have the ability to drive through policies and procedures and represent the Company in a professional manner at all times.
- Ensuring that housekeeping is maintained in all areas
- Removal of unclaimed baggage from the reclaim baggage belt up to a maximum of 32kg in line with manual handling procedures.
- Maintaining and promoting a high standard of safe and secure working environment at all times.
- Provide support to FoH and gates operation when required including meeting inbound aircraft.
- Any other reasonable duty as requested by Front of House Manager or Station Manager

**Application instructions

  • Customer Service Agent

    1 week ago

    Edinburgh, United Kingdom Coople (UK) Ltd Full time

    **Inbound Customer Service Agent - work from home opportunity - many benefits** We have an exciting full-time, permanent opportunity to work as an Inbound Customer Service Agent in Edinburgh! All training is provided and paid for. We are recruiting on behalf of our client, a global leading provider of business process solutions. This Inbound Customer Service...

  • Customer Service Agents

    1 week ago

    Edinburgh, United Kingdom Brook Street Full time

    **Customer Service Agent** **Edinburgh Airport** **Temporary - immediate start, 12 weeks or more** **Full time** **Hours between 04.00 - 21.00 (8 hour shifts on a rota)** We are currently recruiting for customer service agents to join Scotland's busiest airport on a temporary basis. Are you looking for that perfect role in which you can 'fly' on to new...

  • Customer Service Agents

    1 week ago

    Edinburgh, United Kingdom Brook Street Full time

    **Customer Service Agent** **Edinburgh Airport** **Temporary - immediate start, 12 weeks or more** **Full time** **Hours between 04.00 - 21.00 (8 hour shifts on a rota)** Your country needs you!! Airports around the country are now busier than ever with people going back on holiday, and need your support to assist passengers, and ensure their experience in...

  • Customer Service Agent

    4 days ago

    Edinburgh, United Kingdom Search Consultancy Full time

    **Customer Service Agent** **Location: City centre, Edinburgh - Hybrid working** **Hours: 5 days per week, flexible days/hours** **Pay: £20,000 per annum** **Start Date: ASAP** Our client is a global high street retailler and we looking to engage with talented individuals who have a passion for providing excellent customer service. In return, this...

  • Customer Service Agent

    5 hours ago

    Edinburgh, United Kingdom Cawood Scientific Full time

    **EMS Express Micro Science)part of Cawood** is the UK’s leading independent scientific group, recognised for its technical capability and value-added service to customers. We provide laboratory analysis to the agriculture, food and environmental sectors, as well as contract research to GLP standards to support the development of agrochemicals, biocides...

  • Customer Service Agent

    2 weeks ago

    Edinburgh, United Kingdom Europcar Full time

    We are looking for a **Customer Service Agent** at Europcar. You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more! You must have a passion for customer service and the ability to engage with customers from all over the world. You will be highly engaged with our brand and this passion is demonstrated to...

  • Customer Service Agent

    4 weeks ago

    Edinburgh, United Kingdom Blue Arrow - Edinburgh Careers Full time

    Blue Arrow Edinburgh are recruiting for a Full Time Customer Service Agent (B2B). Please note that this is a 12 month FTC.Shifts are Monday to Friday - 8am-3.30pm (8-4pm on Thursdays)Hybrid working, 50/50 split About the company Our client strives to put their customers at the heart of everything that they do. They understand that the services they provide...

  • Agents/visits Admin Assistant

    2 weeks ago

    Edinburgh, United Kingdom Scottish Prison Service Full time

    The role provides general administrative services for Agents Visits. Facilitate a booking service for Agents Visits (including a variety of other service providers), co-ordination of Video Conferencing facilities for the Appeals Courts and other communication services. This role is the point of contact for visiting Agents, Police, External Partner Agencies,...

  • Parcel Delivery Driver

    4 days ago

    Edinburgh, United Kingdom Driver Agent Full time

    Delivery Driver Driveragent are looking for Multi-Drop Delivery Drivers all around the UK to work alongside the biggest Nationwide and Worldwide Clients in the Delivery Industry. Driveragent can have you set up and ready to work with no previous experience required! Delivery Driver Benefits £900+ Per week (£170 per day) Daily Pay (Next day...

  • Utilities Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Huntswood Full time

    Huntswood is looking for experienced customer service agents with experience within the utilities sector to deal with customers who could be calling to discuss their gas or electricity accounts. As a customer service agent, you could be dealing with issueswith bills, taking meter readings or any other service-related enquiry. This is a great opportunity for...