Financial Assessment Officer

17 hours ago

London, United Kingdom Richmond and Wandsworth Councils Full time

**About Us**:
**Financial Assessment Officer**

**Salary Range: £30,510 - £45,564 per annum**

**6 Months - Secondment**

**Richmond and Wandsworth Council**

An opportunity has arisen for a Financial Assessment Officer to join the Financial Assessment Team within the Adult Social Care and Public Health Department. Residents of Richmond & Wandsworth Borough Councils who are in receipt of Adult Social Care services are financially assessed to determine if they are liable to pay a financial contribution towards the cost of their care.

The role of Financial Assessment Officer is to assist service users (or their personal representatives) by completing the financial assessment forms in accordance with council policies and the Care Act 2014 legislation, ensuring they understand the process.

This role is 36 hours per week. Please note that there is an expectation to attend the office 2 days per week.

**About the role**

You will be responsible for the prompt and accurate calculation of client contributions for Council residents in receipt of adult social care services, ensuring financial regulations and statutory obligations are met.

In addition to the calculation of contributions, you will be required to respond to general enquiries from service users and representatives about financial assessments, outstanding invoices and the charging policy by phone, letter and face to face meetings, ensuring that the Councils communication standards are adhered to.

You will demonstrate the ability to work independently, process financial information and support vulnerable adults with their care and support needs, throughout the Financial Assessment process.

**Essential Qualifications, Skills and Experience**

You will:

- have excellent customer service skills
- be a good communicator
- possess good numerical skills with attention to detail
- be able to work as part of a busy team but also independently
- It is important that you can manage your own caseload of work and be able to work to targets and deadlines.

**Indicative Recruitment Timeline**

**Closing Date**: 2nd November 2025

**Shortlisting Date**: W/C 3rd November 2025

**Interview Date**: 17th November 2025

**Useful Information**

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils

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