Pensions Administrator Member Services

**Job Details**:
**Job Reference**:HCC622444

**Salary Range**: £25,186 - £26,244 per annum

**Work Location**:Elizabeth II Court, Winchester (Hybrid Working)

**Hours per week**: 37

**Contract Type**: Permanent

**Closing Date**:26 October 2025

**Interview Date**:6 November 2025

**The Role**:

- Hampshire Pension Services deliver a quality **pension administration** service to scheme members and employers, for four Local Government funds, two Fire authorities and one Police force.
- We’re looking for enthusiastic and positive people to join our busy team. As a pensions administrator you’ll be involved in the day-to-day administration, in our member services, employer services, or systems and data team; and you'll be committed to customer care and ready to take on new challenges.
- We can offer a competitive salary, a minimum of 24 days annual leave and access to the Local Government Pension Scheme. All our team members receive on the job training as well as undertaking an internal development course covering all aspects of pension administration. We also support vocational training and qualifications with the Pensions Management Institute (PMI) and Chartered Institute of Payroll and Pensions (CIPP).
- We're normally based in our modern city centre building in Winchester with quick links to public transport, but were currently working on a hybrid basis combining home working with 1 day a week in the office.
- As part of the Pension team, it's essential that you're able to build and maintain relationships with a wide range of people. You'll need excellent organisational skills and be able to prioritise your work on a day-to-day basis to fit in with the requirements and deadlines of the team. You'll be able to identify issues and suggest solutions, have the ability to motivate others and have a “can do” attitude.
- You'll be thorough with great attention to detail, a team player and able to see things through to the end, ensuring excellent outcomes for our customers in the process.

**What you’ll do**:

- Role Responsibilities:

- Work with members and employers to provide support and guidance to them with basic queries and day to day administration
- To deal with a whole range of pension scheme administration relating to the local government, fire and police pension schemes
- Maintain member records on our pensions system
- Calculate pension entitlements e.g. estimates, retirements, transfers and deferred benefits
- Successfully balance conflicting workload demands with the support of their manager and bring to their attention any concerns with these
- Engage with a variety of team projects in order to achieve results within specified timescales
- Promote a culture that welcomes customer feedback and engagement to facilitate continuous improvement
- Promote team and joined up working to achieve objectives
- Assess more complex queries and know when to direct to an appropriate manager
- The role holder, will need to demonstrate an ability to deliver successfully whilst working under pressure with tight and changing deadlines

**What we’re looking for**:

- Have you got 5 GCSEs or equivalent, grade C or 4 and above, including Maths and English?
- Are you enthusiastic and positive?
- Are you a strong communicator (written and verbal) who can build good working relationships with customers and peers?
- Do you have excellent organisational skills and the ability to work to deadlines?
- Do you have good attention to detail?
- Can you offer excellent Customer Service, and do you enjoy helping people?
- Are you willing to learn and try new things?
- Do you have strong IT skills?
- Then you could be who we’re looking for

**Why join us?**
- Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
- Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

**Additional Information**:
**Vetting Requirements**:
**Contact Details for an Informal Discussion**:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnersh